Help Desk Representative Tier 1- Permanent Part-time

CAMDEN COUNTY COLLEGE; Northern (KY); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Retirement plan

Short-term disability

Paid time off

Employee Assistance Program (EAP)

Tuition reimbursement

Tuition waiver programs

Professional development opportunities

Job summary

Camden County College is seeking a Help Desk Representative – Tier 1 to provide user support for college IT applications and platforms from Blackwood Campus. You will respond to requests in person, on the phone, or online, diagnose issues, and advise on the appropriate action, following standard procedures.

Under the Office of Information Technology, this part-time role offers a flexible schedule, opportunities for growth, and a benefits package including retirement, disability, PTO, tuition

Qualifications

• Associate’s degree or equivalent work experience.
• Oral and written communication skills.
• Excellent interpersonal skills with a focus on customer service.
• Working knowledge of fundamental operations of relevant software, hardware and other equipment.
• Knowledge of relevant call tracking applications.
• Ability to work collaboratively in a team environment.

Responsibilities

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Redirect problems to appropriate resource
• Identify and elevate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Stay current with system information, changes and updates
• A flexible work schedule is required with occasional night and weekend support.

Skills

Oral communication

Written communication

Interpersonal skills

Customer service

Call tracking

Team player

Education

Associate degree or equivalent

Tools

Call tracking software

Job description

Overview

Camden County College ( CCC ) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution.

As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development.

Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work.

Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance.

Location

Location Blackwood Campus

Department

Department Office of Information Technology

Days and Hours

Days and Hours Monday-Friday 8:00am - 1:00pm

Position Goals

The Help Desk Representative – Tier 1 will report directly to the Help Desk Manager and will provide user support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

The Help Desk Representative – Tier 1 will remain consistent with Camden County College’s acknowledgement of the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, in our workplaces and society.

Job Description

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Rresearch questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Redirect problems to appropriate resource
• Identify and elevate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Stay current with system information, changes and updates
• A flexible work schedule is required with occasional night and weekend support.

Minimum Qualifications

• Associate’s degree or equivalent work experience
• Oral and written communication skills
• Excellent interpersonal skills with a focus on customer service.
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications
• Ability to work collaboratively in a team environment.
• A flexible work schedule is required with occasional shift changes.

Camden County College offers a benefits package to our permanent part-time employees that includes a retirement plan and short-term disability plan as well as a paid time off policy, which includes paid holiday time. Additional benefits include an Employee Assistance Program ( EAP ), tuition reimbursement, tuition waiver programs and professional development opportunities.

Special Instructions for Applicants

Published Salary Range

Published Salary Range $20.00/hour

Job Open Date

Job Open Date 08/17/2026

Job Close Date

Open Until Filled Yes

Job Category

Job Category Administrative/Staff

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have an Associate's Degree or equivalent work experience?
  • No Response
  • Yes
  • No

Required Documents

• Resume

Optional Documents

• Cover Letter
• Other Document

Camden County College is a Tobacco-Free Workplace. Smoking and the use of all tobacco or "tobacco like" products on all College property including smoking in your own vehicle in our parking lots and/or garages is strictly prohibited. Be healthy, live longer, and help us create a safer and cleaner Campus!

Camden County College does not discriminate in admissions or access to, or treatment or employment on the basis of race, creed, color, national origin, ancestry, nationality, age, sex, sexual orientation, marital status or domestic partnership or civil union status, gender identity or expression, or persons with a mental or physical disability, or any other legally protected characteristic, in its programs and activities.

The following persons have been designated to handle inquires/complaints regarding non-discrimination policies:

• Title IX Coordinator: Executive Dean, Student Affairs, 856-227-7200, ext. 4371, Taft Hall, Room 233, Blackwood Campus
• Deputy Title IX and ADA Coordinator for Employees: Assistant Director of Human Resources, 856-227-7200, ext. 4391, Roosevelt Hall, Room 106, Blackwood Campus
• Deputy Title IX and Section 504 Coordinator for Students: Associate Dean of Students, 856-227-7200, ext. 5088, Taft Hall, Room 302, Blackwood Campus
• Title II for Employees and Students: Building Operations Manager, 856-227-7200, ext. 4575 Physical Plant, Blackwood Campus