Community Service Officer - Full-Time

CAMDEN COUNTY COLLEGE; Northern (KY); Hybrid; USD 33,000 - 38,000; Full time

Job summary

Camden County College is seeking a Community Service Officer for the Blackwood Campus. The role focuses on ensuring campus security, assisting the public, and managing communications for the Public Safety department.

Candidate should have strong customer service skills, multitasking ability, and proficiency with Microsoft Office applications. The position requires evening hours, on-call availability, and potential overtime as needed.

Qualifications

• High school diploma/equivalency required.
• Minimum of one year experience in customer service or Public Safety preferred.
• Must obtain NJ CPR and First Aid certification.
• Proficiency in Microsoft Office including Word, Outlook and Excel.

Responsibilities

• Welcome and respond to inquiries from students, faculty, staff and visitors in a friendly and helpful manner.
• Maintain visitor control logs and enforce access control standards.
• Enforce Camden County College standards for loss prevention and safety procedures.
• Monitor designated areas using CCTV and other security systems.
• Dispatch Public Safety Officers and coordinate emergency communications.
• Provide clerical support to the Public Safety operation and staff the service desk.

Skills

Interpersonal communication

Multitasking

Customer communication

Education

High school diploma / equivalency

Tools

Microsoft Office

Word

Outlook

Excel

Job description

Please see Special Instructions for more details.

PHYSICAL REQUIREMENTS

This position may consist of a fixed post and require the ability to sit and/or stand for hours at a time.

This position may occasionally require constant mobility throughout the campus.

Must demonstrate the ability to read, analyze, and comprehend verbal instructions and written documents such as operating materials.

Dexterity when working with computers is mandatory.

Position Information

Position Information (Default Section)

Title

Title Community Service Officer - Full-Time

Overview

Camden County College ( CCC ) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution.

As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development.

Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work.

Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance.

Location

Location Blackwood Campus

Department

Department Public Safety

Days and Hours

Days and Hours Monday-Friday 3:00pm-11:00pm

Requisition Number

Position Goals

• Community Service Officers will report directly to the Executive Director of Public Safety or their designee. Community Service Officers are responsible for the Department’s communication activities including fixed and mobile radio operations, telephones, emergency telephones, the service call and complaint desk, emergency messenger service, identification cards, traffic violation reports, as well as acting as the College’s switchboard, information center, transfer/refer of calls, and providing directions and instructions as necessary, data input and update.
• Community Service Officers will remain consistent with Camden County College’s acknowledgement of the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, in our workplaces and society.

Job Description

• Welcome and respond to all inquiries from students, faculty, staff and visitors in a friendly and helpful manner.
• Ensure physical security by controlling access of associates and visitors, along with maintaining visitor control logs.
• Enforce Camden County College standards as they relate to loss prevention and safety procedures.
• Monitor designated areas using a range of techniques such as floor-walking and operating security camera systems.
• Conduct surveillance to detect, prevent, and assist with the violators of policy and notify appropriate authorities.
• Assist Public Safety Officers with conducting routine inspections of their assigned area(s) to maintain physical security and protection of assets.
• Answer multi-line telephone and forward security concerns to on duty Public Safety Officers.
• Serve as back-up cashier and data entry for Camden city campus concierge desk.
• Perform clerical duties as assigned pertaining to the Public Safety operation. Responsible for staffing the Public Safety Department’s service call and complaint desk.
• Receive service calls, complaints, and incident reports from students, faculty, staff, campus visitors, and the general public. Accurately record important information for further action.
• Dispatch Public Safety Officers and other appropriate emergency response providers to serious incident locations. Coordinate emergency assistance communications.
• Monitor emergency telephones, CCTV video, and dispatch personnel in accordance with outlined procedures.
• Responsible for reporting any conditions and/or circumstances that may affect the operations of the department to supervisors.
• Maintain and organize detailed and accurate records and daily logs in accordance with office filing procedures.
• Processing identification cards and traffic violation reports.
• Issue daily situational representations to administrative personnel as well as generate emergency notifications for the College’s emergency management team and predesignated stakeholders.
• Must be available to work outside of regular hours on an "on-call" basis during emergencies and periods of inclement weather; and work overtime when required to complete time critical assignments.
• Perform other duties as assigned by the Executive Director of Public Safety and/or their designee.

Minimum Qualifications

• High school diploma/equivalency required.
• Minimum of one year experience in a customer service related field or Public Safety work environment is preferred.
• Good interpersonal and oral communication skills.
• Ability to complete multiple tasks simultaneously.
• Ability to communicate effectively and courteously with the College Community, customers, and the general public.
• Ability to perform essential job functions during stressful situations.
• Skill, or ability to become proficient, in Microsoft Office applications including Word, Outlook and Excel.
• Ability to obtain certification from the State of New Jersey in CPR and First Aid prior to hire or during the probationary period.

Camden County College offers a comprehensive benefits package to our full-time employees that includes medical, prescription, dental plans, life insurance, short & long- term disability, retirement plans, and a flexible spending account. The College also offers a generous paid time off policy, as well as paid holiday time. Additional benefits include an Employee Assistance Program ( EAP ), tuition reimbursement, tuition waiver programs and professional development opportunities.

Special Instructions for Applicants

PHYSICAL REQUIREMENTS

This position may consist of a fixed post and require the ability to sit and/or stand for hours at a time.

This position may occasionally require constant mobility throughout the campus.

Must demonstrate the ability to read, analyze, and comprehend verbal instructions and written documents such as operating materials.

Dexterity when working with computers is mandatory.

Published Salary Range

Published Salary Range $33,086 - $38,086

Job Open Date

Job Open Date 09/16/2026

Job Close Date

Open Until Filled Yes

Job Category

Job Category Staff

Application Types Accepted

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents Optional Documents

• Resume
• Cover Letter
• Other Document

Camden County College is a Tobacco-Free Workplace. Smoking and the use of all tobacco or "tobacco like" products on all College property including smoking in your own vehicle in our parking lots and/or garages is strictly prohibited. Be healthy, live longer, and help us create a safer and cleaner Campus!

Camden County College does not discriminate in admissions or access to, or treatment or employment on the basis of race, creed, color, national origin, ancestry, nationality, age, sex, sexual orientation, marital status or domestic partnership or civil union status, gender identity or expression, or persons with a mental or physical disability, or any other legally protected characteristic, in its programs and activities.

The following persons have been designated to handle inquires/complaints regarding non-discrimination policies:

• Title IX Coordinator: Executive Dean, Student Affairs, 856-227-7200, ext. 4371, Taft Hall, Room 233, Blackwood Campus
• Deputy Title IX and ADA Coordinator for Employees: Assistant Director of Human Resources, 856-227-7200, ext. 4391, Roosevelt Hall, Room 106, Blackwood Campus
• Deputy Title IX and Section 504 Coordinator for Students: Associate Dean of Students, 856-227-7200, ext. 5088, Taft Hall, Room 302, Blackwood Campus
• Title II for Employees and Students: Building Operations Manager, 856-227-7200, ext. 4575 Physical Plant, Blackwood Campus