Help Desk Representative Tier 1- Temporary Part-time

CAMDEN COUNTY COLLEGE; New Jersey; On-site; USD 20,457 - 29,136; Part time

Job summary

Camden County College (CCC) is hiring a Help Desk Representative Tier 1 - Temporary Part-time at the Blackwood Campus under the Office of Information Technology. The role supports students and staff with technical assistance.

Candidates should have an associate degree or equivalent, strong communication, and the ability to work in a team. The position offers up to 25 hours per week and is based on-site in Blackwood, NJ.

Qualifications

• Associate’s degree or equivalent work experience.
• Oral and written communication skills.
• Excellent interpersonal skills with a focus on customer service.
• Working knowledge of software, hardware and other equipment.
• Knowledge of relevant call tracking applications.
• Ability to work collaboratively in a team environment.

Responsibilities

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Redirect problems to appropriate resource
• Identify and elevate situations requiring urgent attention
• Track and route problems and document resolutions
• Prepare activity reports
• Stay current with system information, changes and updates

Skills

Customer service

Oral and written communication

Interpersonal skills

Software & hardware knowledge

Call tracking software

Team collaboration

Education

Associate's degree or equivalent work experience

Job description

Help Desk Representative Tier 1- Temporary Part-time

Overview

Camden County College (CCC) is a leading two‑year community college with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic‑serving and military‑friendly institution.

As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development.

Joining CCC means becoming part of a mission‑driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work.

Choose CCC for competitive salaries and comprehensive benefits, including health, retirement, and tuition assistance.

Location

Blackwood Campus

Department

Office of Information Technology

Days and Hours

Varies Monday‑Saturday / up to 25 hours per week

Job Description

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Redirect problems to appropriate resource
• Identify and elevate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Stay current with system information, changes and updates

Minimum Qualifications

• Associate's degree or equivalent work experience
• Oral and written communication skills
• Excellent interpersonal skills with a focus on customer service
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications
• Ability to work collaboratively in a team environment

Special Instructions for Applicants

Published Salary Range: $18.00 per hour

Job Open Date: 12/09/2024

Job Close Date: Open Until Filled Yes

Job Category: Temporary

Supplemental Questions

• * Do you have an Associate's Degree or equivalent work experience?
  • No Response
  • Yes
  • No

Required Documents

• Resume

Optional Documents

• Cover Letter
• Other Document

Camden County College is a Tobacco‑Free Workplace. Smoking and the use of all tobacco or "tobacco like" products on all College property including smoking in your own vehicle in our parking lots and/or garages is strictly prohibited. Be healthy, live longer, and help us create a safer and cleaner Campus!

Camden County College does not discriminate in admissions or access to, or treatment or employment on the basis of race, creed, color, national origin, ancestry, nationality, age, sex, sexual orientation, marital status or domestic partnership or civil union status, gender identity or expression, or persons with a mental or physical disability, or any other legally protected characteristic, in its programs and activities.

• Title IX Coordinator: Executive Dean, Student Affairs, 856-227-7200, ext. 4371, Taft Hall, Room 233, Blackwood Campus
• Deputy Title IX and ADA Coordinator for Employees: Assistant Director of Human Resources, 856-227-7200, ext. 4391, Roosevelt Hall, Room 106, Blackwood Campus
• Deputy Title IX and Section 504 Coordinator for Students: Associate Dean of Students, 856-227-7200, ext. 5088, Taft Hall, Room 302, Blackwood Campus
• Title II for Employees and Students: Building Operations Manager, 856-227-7200, ext. 4575 Physical Plant, Blackwood Campus