Help Desk Rep II: IT Support & Issue Triage

C&S Wholesale Grocers; Sheboygan (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

C&S Wholesale Grocers, LLC is seeking a Help Desk Rep II in Wisconsin. You will be the first point of contact for assistance requests, delivering consistent, professional customer service. When immediate resolution is not possible, you will route the issue to the proper person using Help Desk software.

The role emphasizes accurate information gathering, routine maintenance of the Help Desk system, and collaboration on assigned projects. 1–2 years of IT/help desk experience is preferred.

Qualifications

• 1–2 years of help desk experience or related IT support work.
• Strong communication and interpersonal skills.
• Familiarity with MS Office and general computer operations.

Responsibilities

• Serve as the first point of contact for Help Desk requests.
• Provide personable, professional customer service and gather details.
• Forward complex issues to appropriate staff using Help Desk software.
• Perform routine maintenance on Help Desk systems to keep data current.
• Assist with projects as assigned by supervisor.

Skills

Excellent communication

People skills

MS Office

Hardware knowledge

Education

High School Diploma

Job description

C&S Wholesale Grocers, LLC is seeking a Help Desk Rep II in Wisconsin. You will be the first point of contact for assistance requests, delivering consistent, professional customer service. When immediate resolution is not possible, you will route the issue to the proper person using Help Desk software.

The role emphasizes accurate information gathering, routine maintenance of the Help Desk system, and collaboration on assigned projects. 1–2 years of IT/help desk experience is preferred.