Service Desk Analyst

TEEMA; Bend (OR); On-site; USD 40,000 - 50,000; Full time

Job summary

A dynamic team is looking for Help Desk Analysts to join their world-class enterprise environment in Bend, Oregon. Candidates should demonstrate excellent communication skills, with at least one year of customer service and help desk experience. Responsibilities include troubleshooting login issues, assisting with hardware problems, and providing support for software applications like Google Suite and Microsoft Office. Various shifts are available throughout the week, and the ideal candidate should be energetic and customer-focused.

Qualifications

• 1 year or more of Customer Service experience.
• 1 year of Help Desk experience.
• Proficiency in Google Suite and Microsoft Office.

Responsibilities

• Troubleshoot password resets and resolve login issues.
• Diagnose and resolve hardware issues including peripherals.
• Provide hands-on support for PC peripherals.

Skills

Customer Service

Communication Skills

Technical Support

Tools

Google Suite

Microsoft Office 2007

Job description

Job Description:
Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment? If you're passionate about technology, possess excellent communication skills, and have a servant mentality, we want to hear from you!

Key Responsibilities:
- Troubleshoot password resets and resolve login issues promptly.
- Diagnose and resolve hardware issues, including keyboards, mice, and screens.

Requirements:
MUST have 1 year or more of Customer Service experience

Must have approximately 1 year of Help Desk experience.

Must be local to bend OR

- Exceptional communication skills with a strong focus on customer service.
- Hands-on experience in supporting PC peripherals, such as keyboards, printers, and mice.
- Proficiency in Google Suite (Gmail, Docs, Sheets, Slides) and Microsoft Office 2007 (Excel, Word,
PowerPoint, Outlook).

Shift Availability:
- Various shifts available from Monday to Saturday, ranging from 5 am to 9 pm.

Skills and Qualifications:
- Proficiency in help desk support, Windows troubleshooting, and technical support.
- Strong phone and communication skills.
- Energetic and driven personality, a perfect fit for our team!

Experience Level:
- Entry Level