Help Desk Pro: End User Support (L1/L2) - Remote

Contour Data Solutions; Philadelphia (Philadelphia County); Remote; USD 55,000 - 65,000; Full time

Job summary

A technology solutions provider is seeking a Level 1/2 Help Desk Admin for end-user support. Responsibilities include providing first-line support for hardware and software issues, managing client interactions, and ensuring timely resolution of technical problems. Candidates should have over 5 years of IT support experience, showcasing strong troubleshooting skills and an understanding of network environments. This role offers potential for remote work and demands flexibility with on-call support requirements.

Qualifications

• 5+ years of experience in IT Helpdesk or support.
• Self-manage and take ownership of troubleshooting system problems.
• Worked with Windows Server, Active Directory, and Microsoft technologies.

Responsibilities

• Serve as first line of support for clients regarding systems.
• Resolve issues via phone, email, and remote access.
• Monitor ticket databases to ensure timely problem resolution.

Skills

Windows server administration

Troubleshooting skills

Analytical skills

Interpersonal skills

Communication skills

Client satisfaction focus

Job description

A technology solutions provider is seeking a Level 1/2 Help Desk Admin for end-user support. Responsibilities include providing first-line support for hardware and software issues, managing client interactions, and ensuring timely resolution of technical problems. Candidates should have over 5 years of IT support experience, showcasing strong troubleshooting skills and an understanding of network environments. This role offers potential for remote work and demands flexibility with on-call support requirements.