Help Desk Manager, DoD IT Support (Secret Clearance)

JCS Solutions LLC; Arlington (VA); On-site; USD 70,000 - 94,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Short- and long-term disability

Paid time off (PTO)

401k with employer match

Professional Development Reimbursement

Job summary

JCS Solutions is a premier technology firm providing defense IT support and enterprise solutions. The role is on-site in Arlington, VA, requiring leadership of help desk staff and hands-on supervision of user support operations.

The candidate will manage Windows desktop troubleshooting, coordinate incident resolution, and ensure excellent customer service in a fast-paced environment. DoD experience and security certifications are highly valued.

Qualifications

• 5 years of experience in help desk operations or IT support
• CompTIA Security+ or MCSA certification
• Supervisory and team leadership experience
• Experience managing help desk staff and operations
• Knowledge of Windows desktop applications and troubleshooting
• Strong communication and problem-solving skills

Responsibilities

• Provide daily supervision and direction to help desk staff
• Oversee phone and in-person user support operations
• Manage support for e-mail, directories, and Windows desktop applications
• Ensure staff serves as first point of contact for troubleshooting
• Coordinate resolution of hardware/software PC and printer problems

Skills

Help desk supervision

Leadership

Communication

Problem-solving

Job description

JCS Solutions is a premier technology firm providing defense IT support and enterprise solutions. The role is on-site in Arlington, VA, requiring leadership of help desk staff and hands-on supervision of user support operations.

The candidate will manage Windows desktop troubleshooting, coordinate incident resolution, and ensure excellent customer service in a fast-paced environment. DoD experience and security certifications are highly valued.