Helpdesk Manager/Computer Analyst

Mission Services LLC; Randolph (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Mission Services LLC in Randolph, TX is seeking a Help Desk Specialist to own the overall operations of the help desk. You will identify, prioritize, and resolve reported problems, ensuring all support phases are coordinated, monitored, logged, tracked, and resolved.

Candidates must have at least 3 years of experience and hold DoD IAT Level II certification with a Secret security clearance. The role includes development and maintenance of the help desk software to sustain security and

Qualifications

• 3 years of experience in ownership of help desk operations.
• Experience identifying, prioritizing, and resolving reported problems.
• Experience maintaining help desk software integrity.

Responsibilities

• Coordinate all phases of help desk support.
• Monitor, log, track, and resolve reported issues.
• Maintain development and integrity of help desk software.

Skills

Help desk operations

Problem identification

Prioritization

Resolution of reported problems

Logging & tracking

Coordination of support phases

Software maintenance

Job description

3 years of experience for overall responsibility of help desk operations associated with the identification, prioritization, and resolution of reported problems. Experience ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. Helps maintain responsibility for development, maintenance, and integrity of help desk software.
Required DoD Certification (Minimum): IAT Level II Certification
Required Security Clearance: Secret (S)