Help Desk Manager: DevSecOps & Cloud Security Lead

Trinzic; Colorado Springs (CO); On-site; USD 80,000 - 95,000; Full time

Job summary

KBR’s Mission Technology Solutions unit is seeking a Help Desk Manager in Colorado Springs, CO to lead the help desk, manage CI/CD pipelines, and enforce security with containerization (Kubernetes/Docker) and GitOps practices for defense programs.

You will mentor staff, coordinate with DevOps and security teams, and ensure high availability of critical development environments while maintaining DoD security standards.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2+ years IT support or help desk experience with 1–2 years in a lead or supervisory role.
• Hands-on experience supporting DevSecOps pipelines, CI/CD tools (Jenkins, GitLab, Kubernetes), and cloud platforms (AWS/Azure/Google Cloud).
• Strong knowledge of Linux/Unix, Mac and Windows environments; familiarity with automation tools like Ansible, Terraform, or Chef.

Responsibilities

• Lead day-to-day help desk activities and ensure timely resolution of user issues and escalations.
• Serve as primary contact for complex technical issues within the Gravity DevSecOps Pipeline.
• Mentor junior staff and manage support tickets related to CI/CD tools, pipelines, and system performance.
• Ensure uptime and performance of development environments, container platforms, and cloud services.
• Collaborate with DevOps, developers, and security teams to resolve issues and maintain security compliance.

Skills

Leadership

Communication

Prioritization

Problem solving

Education

Bachelor’s degree in IT/CS

Tools

Jenkins

GitLab

Kubernetes

Docker

Terraform

Ansible

Chef

AWS

Azure

Google Cloud

Job description

KBR’s Mission Technology Solutions unit is seeking a Help Desk Manager in Colorado Springs, CO to lead the help desk, manage CI/CD pipelines, and enforce security with containerization (Kubernetes/Docker) and GitOps practices for defense programs.

You will mentor staff, coordinate with DevOps and security teams, and ensure high availability of critical development environments while maintaining DoD security standards.