Help Desk Manager

KBR Careers; Colorado Springs (CO); On-site; USD 80,000 - 95,000; Full time

Job summary

KBR's National Security Solutions team seeks a Help Desk Manager who will lead the desk, guide the Gravity DevSecOps pipeline, and collaborate with software engineers and security specialists to implement secure, cloud-based containerization using Kubernetes or Docker.

Responsibilities include building CI/CD pipelines, applying GitOps practices, maintaining system uptime, mentoring junior staff, and ensuring compliance with DoD STIGs while supporting mission-critical Space Force operations.

Qualifications

• Secret Clearance or above
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2+ years in IT support or help desk, with 1–2 years in a lead or supervisory role.
• Hands-on experience supporting DevSecOps pipelines, CI/CD tools, and cloud platforms.
• Strong knowledge of Linux/Unix, Mac and Windows environments.
• Familiarity with Ansible, Terraform, or Chef.
• Excellent leadership and collaboration abilities.
• Strong troubleshooting and problem-solving in complex IT environments.
• Effective communication with technical and non-technical personnel.
• Ability to prioritize tasks, work under pressure, and resolve issues promptly.
• Commitment to security best practices and DoD protocols.

Responsibilities

• Lead the day-to-day activities of the help desk team and ensure timely issue resolutions.
• Serve as the primary contact for complex technical issues in the Gravity DevSecOps Pipeline.
• Mentor junior staff and help them develop skills.
• Manage and respond to all tickets related to Gravity pipeline infrastructure and CI/CD tools.
• Ensure uptime and performance of development environments, containers, and cloud services.
• Diagnose and resolve network, server, or software issues with development and security teams.
• Oversee help desk workflows to meet SLAs and KPIs like response time and resolution rates.
• Automate common support tasks and implement best practices for efficiency.
• Develop and maintain internal documentation and knowledge bases.
• Collaborate with DevOps engineers, developers, and system admins for issue resolution.
• Communicate updates and incident reports to stakeholders and management.
• Act as liaison between help desk staff and upper management to align with project goals.
• Ensure compliance with DoD security policies, STIGs, and government protocols.
• Coordinate with security team to manage incidents, apply patches, and implement configurations.
• Maintain the integrity and confidentiality of classified information in the help desk environment.

Skills

DevSecOps pipelines

CI/CD tooling

Kubernetes

Docker

GitOps

Cloud platforms (AWS/Azure/GCP)

Linux/Unix administration

Leadership / mentoring

Troubleshooting

Education

Bachelor’s degree in Information Technology or Computer Science

Or equivalent experience

Tools

Jenkins

GitLab

Kubernetes

Terraform

Ansible

Docker

AWS

Azure

GCP

Job description

Title

Help Desk Manager Belong. Connect. Grow. with KBR!

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. As a Help Desk Manager, you will be responsible for developing and implementing secure, end-to-end cluster and application lifecycles in cloud environments. You will collaborate with clients and internal teams to design and implement containerization solutions using Kubernetes or Docker. A key aspect of your role will involve building and maintaining CI/CD pipelines, ensuring a smooth, secure software update process. Additionally, you will apply GitOps principles for software delivery automation, ensuring that systems are both efficient and secure. Your work will support the organization’s goals of enhancing security, scalability, and operational efficiency.

Why Join Us?

Innovative Projects: At KBR, you’ll be working on cutting-edge projects that support the U.S. Space Force’s most mission-critical operations. Our team is pushing the boundaries of DevSecOps with state-of-the‑art CI/CD pipelines, cloud‑native architectures, containerization using Kubernetes, and advanced automation tools like Terraform and Ansible. You’ll be contributing to systems designed for real‑time satellite communication, space domain awareness, and defense technology that are revolutionizing the future of space operations.

Collaborative Environment: Team Beskar thrives in a dynamic, mission‑driven environment where our employees work shoulder‑to‑shoulder with software engineers, DevSecOps architects, product leads, trainers, facilitators and defense specialists. We embrace Agile methodologies and secure development practices to ensure rapid iteration, compliance alignment, and seamless integration across modular systems. Our culture prioritizes clarity, precision, and innovation—fostering open communication, iterative refinement, and deep collaboration to deliver documentation that’s not only compliant, but strategic and impactful across DoW.

Impactful Work: Your work here will directly support the Space Force in securing national defense assets and advancing space technology. By supporting KBR initiatives, you’ll be at the forefront of innovations that safeguard satellites, enhance space situational awareness, and strengthen U.S. space dominance. Your contributions will have real‑world impacts, from improving software resilience to enhancing global communications and security operations in space.

Key Responsibilities

• Lead the day-to-day activities of the help desk team, ensuring timely resolution of user issues and escalations.
• Serve as the primary point of contact for complex technical issues, troubleshooting system, network, and software problems in the Gravity DevSecOps Pipeline.
• Provide guidance and mentorship to junior support staff, helping them develop skills and improve performance.
• Manage and respond to all support tickets related to the Gravity pipeline infrastructure, CI/CD tools, and system performance.
• Ensure uptime and performance of critical systems, including development environments, container platforms (e.g., Docker, Kubernetes), and cloud services.
• Diagnose and resolve network, server, or software issues, working with development and security teams to ensure mission continuity.
• Oversee help desk workflows, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs) such as response time and resolution rates.
• Continuously identify areas for process improvement, automating common support tasks and implementing best practices for efficiency.
• Assist in the development and maintenance of internal documentation, including troubleshooting guides, procedures, and knowledge base articles.
• Collaborate with DevOps engineers, developers, and system administrators to ensure effective issue resolution and minimal disruption to development processes.
• Communicate updates and incident reports to stakeholders, including status updates on ongoing issues or planned maintenance activities.
• Act as a liaison between help desk staff and upper management to ensure alignment with project goals and priorities.
• Ensure compliance with all DoD security policies, including adherence to Security Technical Implementation Guides (STIGs) and other government‑mandated protocols.
• Coordinate with the security team to manage security incidents, apply patches, and implement security configurations as required.
• Maintain the integrity and confidentiality of classified information handled within the help desk environment.

Qualifications Required

• Secret Clearance or above
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in IT support or help desk roles, with at least 1-2 years in a lead or supervisory position.
• Hands‑on experience supporting DevSecOps pipelines, CI/CD tools (e.g., Jenkins, GitLab, Kubernetes), and cloud platforms (e.g., AWS, Azure, Google Cloud).
• Strong knowledge of Linux/Unix, Mac and Windows environments, including system administration and network troubleshooting.
• Familiarity with configuration management and automation tools such as Ansible, Terraform, or Chef.
• Excellent leadership and team collaboration abilities.
• Strong technical troubleshooting and problem‑solving skills in complex IT environments.
• Effective communication skills to interact with both technical and non‑technical personnel.
• Ability to prioritize multiple tasks, work under pressure, and resolve issues in a timely manner.
• Commitment to security best practices and ensuring compliance with strict DoD protocols.

Desired

Experience supporting DoD or Space Force operations in a DevSecOps environment. Familiarity with DoD cybersecurity compliance frameworks such as RMF, STIGs, and NIST standards. Certifications such as CompTIA Security+, ITIL, or AWS Certified SysOps Administrator. Experience with utilizing AI tools within a development environment.

Basic Compensation

Basic Compensation: $80,000 - $95,000 (For Colorado Springs, CO Only) The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

Additional Compensation

Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of a sign on bonus, relocation benefits, short‑term incentives, long‑term incentives, or discretionary payments for exceptional performance.

Belong, Connect and Grow at KBR

Belong, Connect and Grow at KBR At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

KBR — Delivering Solutions, Changing the World.

KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives. In everything we do, we are guided by our ONE KBR Values:

• We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.
• We Deliver – We are uncompromising in our commitment to deliver innovative, high‑quality, technology‑led solutions for our customers and exceptional, sustainable value for all our stakeholders.
• We Are People of Integrity – We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business.
• We Empower – We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision‑makers, to be adaptive to change, and to succeed.
• We Are a Team of Teams – We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company.
• We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function. Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals.

Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries. At KBR, We Deliver.