DevSecOps Help Desk Lead — Kubernetes & CI/CD

KBR; Colorado Springs (CO); On-site; USD 80,000 - 95,000; Full time

Job summary

KBR's National Security Solutions team seeks a Help Desk Manager who will lead the desk, guide the Gravity DevSecOps pipeline, and collaborate with software engineers and security specialists to implement secure, cloud-based containerization using Kubernetes or Docker.

Responsibilities include building CI/CD pipelines, applying GitOps practices, maintaining system uptime, mentoring junior staff, and ensuring compliance with DoD STIGs while supporting mission-critical Space Force operations.

Qualifications

• Secret Clearance or above
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2+ years in IT support or help desk, with 1–2 years in a lead or supervisory role.
• Hands-on experience supporting DevSecOps pipelines, CI/CD tools, and cloud platforms.
• Strong knowledge of Linux/Unix, Mac and Windows environments.
• Familiarity with Ansible, Terraform, or Chef.
• Excellent leadership and collaboration abilities.
• Strong troubleshooting and problem-solving in complex IT environments.
• Effective communication with technical and non-technical personnel.
• Ability to prioritize tasks, work under pressure, and resolve issues promptly.
• Commitment to security best practices and DoD protocols.

Responsibilities

• Lead the day-to-day activities of the help desk team and ensure timely issue resolutions.
• Serve as the primary contact for complex technical issues in the Gravity DevSecOps Pipeline.
• Mentor junior staff and help them develop skills.
• Manage and respond to all tickets related to Gravity pipeline infrastructure and CI/CD tools.
• Ensure uptime and performance of development environments, containers, and cloud services.
• Diagnose and resolve network, server, or software issues with development and security teams.
• Oversee help desk workflows to meet SLAs and KPIs like response time and resolution rates.
• Automate common support tasks and implement best practices for efficiency.
• Develop and maintain internal documentation and knowledge bases.
• Collaborate with DevOps engineers, developers, and system admins for issue resolution.
• Communicate updates and incident reports to stakeholders and management.
• Act as liaison between help desk staff and upper management to align with project goals.
• Ensure compliance with DoD security policies, STIGs, and government protocols.
• Coordinate with security team to manage incidents, apply patches, and implement configurations.
• Maintain the integrity and confidentiality of classified information in the help desk environment.

Skills

DevSecOps pipelines

CI/CD tooling

Kubernetes

Docker

GitOps

Cloud platforms (AWS/Azure/GCP)

Linux/Unix administration

Leadership / mentoring

Troubleshooting

Education

Bachelor’s degree in Information Technology or Computer Science

Or equivalent experience

Tools

Jenkins

GitLab

Kubernetes

Terraform

Ansible

Docker

AWS

Azure

GCP

Job description

KBR's National Security Solutions team seeks a Help Desk Manager who will lead the desk, guide the Gravity DevSecOps pipeline, and collaborate with software engineers and security specialists to implement secure, cloud-based containerization using Kubernetes or Docker.

Responsibilities include building CI/CD pipelines, applying GitOps practices, maintaining system uptime, mentoring junior staff, and ensuring compliance with DoD STIGs while supporting mission-critical Space Force operations.