Senior Helpdesk Technician — Secret Clearance

Guidehouse; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Competitive retirement plan

Paid holidays and leave

Job summary

Guidehouse is seeking a Helpdesk Specialist II to provide advanced technical support for software, hardware, and networking. The role requires US Citizenship and the ability to obtain and maintain a SECRET clearance, with travel up to 25% and a 24/7/365 support environment.

Responsibilities include diagnosing and resolving issues across client systems, documenting actions, and coordinating with cross-functional teams to restore services while supporting knowledge transfer and user training where

Qualifications

• Provides Tier I and II technical software, hardware and network problem resolution for clients.
• Familiar with service desk support methodology and ITIL concepts.

Responsibilities

• Provide Tier I and II technical assistance for software, hardware, and networking issues.
• Guide users through problem resolution and document the steps taken.
• Interact with network services, software engineering, and applications development to restore services.
• Maintain network diagrams and records and provide training or information as needed.

Skills

Customer support

Troubleshooting

PC/Network basics

Service Desk

Education

HS Diploma

Job description

Guidehouse is seeking a Helpdesk Specialist II to provide advanced technical support for software, hardware, and networking. The role requires US Citizenship and the ability to obtain and maintain a SECRET clearance, with travel up to 25% and a 24/7/365 support environment.

Responsibilities include diagnosing and resolving issues across client systems, documenting actions, and coordinating with cross-functional teams to restore services while supporting knowledge transfer and user training where