Help Desk Lead with Security Clearance

Base-2 Solutions; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

100% company-paid medical premiums for

401(k) with company match

Up to 20 days PTO

11 paid floating holidays

Job summary

Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The role manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support across cloud-based and on-premises environments.

The ideal candidate has a Bachelor's in IT or related field or 5+ years in IT service management, with proven team leadership, SLA compliance, and experience with remote desktop management, IT asset tracking, and

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 5 years of equivalent experience in IT service management.
• Demonstrated experience managing a help desk team, implementing IT support workflows, and ensuring SLA compliance.
• Experience with remote desktop management, enterprise device provisioning, and IT asset tracking.

Responsibilities

• Manage global authentication support operations.
• Lead and manage a technical help desk team.
• Ensure high-quality IT support services for cloud-based and on-premises environments.
• Apply ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).

Skills

Team leadership

Customer service

Incident resolution

ITSM principles

Education

Bachelor's degree in IT or related field

5+ years equivalent IT service management experience

Tools

JIRA

ServiceNow

Remote desktop management

IT asset tracking

Job description

Job Description Position Summary Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments. Essential Duties and Responsibilities

• Manage global authentication support operations.
• Lead and manage a technical help desk team.
• Ensure high-quality IT support services for cloud-based and on-premises environments.
• Apply ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
• Provide strong customer service, team leadership, and incident resolution. Required Qualifications
• Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 5 years of equivalent experience in IT service management.
• Demonstrated experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
• Experience with remote desktop management, enterprise device provisioning, and IT asset tracking. Preferred Qualifications
• ITIL Foundation Certification.
• Microsoft Certified: Modern Desktop Administrator Associate.
• CompTIA A+. Required Education and Experience Equivalency
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• OR 5 years of equivalent experience in IT service management. Required Certifications
• None specified. Required Security Clearance
• Active Top Secret/SCI Pay & Benefit Highlights Compensation
• Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
• Employee referral bonuses up to $10,000 per hired referral.
• Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent). Health
• 100% company-paid medical premiums for employees and eligible dependents.
• Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
• 100% company-paid dental premiums for employees and eligible dependents.
• 100% company-paid vision premiums for employees and eligible dependents. Income Protection
• 100% company-paid premiums for short-term disability.
• 100% company-paid premiums for long-term disability.
• 100% company-paid premiums for accidental death & dismemberment (AD&D).
• 100% company-paid premiums for life insurance up to $200,000. Retirement
• 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
• 401(k) pre-tax and Roth options. Leave
• Up to 20 days of flexible paid time off (PTO).
• 11 paid floating holidays. Work-Life Balance
• Flexible work schedules, including flex time and compressed work periods (contract and project-dependent). NT