Senior Help Desk Lead – DoD IT Support

JCS Solutions LLC; Arlington (VA); On-site; USD 70,000 - 94,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Short-and-long term disability

Paid time off (PTO)

401k retirement plan with employer min

Annual Professional Development Reimb.

Job summary

JCS Solutions LLC is seeking a Senior Help Desk Specialist to provide daily supervision and direction to the help desk staff handling phone and in-person user support for email, directories, Windows apps, and hardware/software troubleshooting.

You will lead operations, ensure prompt issue resolution, and maintain strong communication with end users. On-site Arlington, VA, requiring security clearance readiness and relevant certifications.

Qualifications

• 5+ years of experience in help desk operations or IT support
• CompTIA Security+ or MCSA certification
• Supervisory and team leadership experience
• Experience managing help desk staff and operations
• Knowledge of Windows desktop applications and troubleshooting
• Strong communication and problem-solving skills

Responsibilities

• Provide daily supervision and direction to help desk staff
• Oversee phone and in-person user support operations
• Manage support for e-mail, directories, and Windows desktop applications
• Ensure staff serves as first point of contact for troubleshooting
• Coordinate resolution of hardware/software PC and printer problems

Skills

Help desk operations

Team supervision

Windows troubleshooting

Communication skills

Customer service

Education

CompTIA Security+ or MCSA certification

Job description

JCS Solutions LLC is seeking a Senior Help Desk Specialist to provide daily supervision and direction to the help desk staff handling phone and in-person user support for email, directories, Windows apps, and hardware/software troubleshooting.

You will lead operations, ensure prompt issue resolution, and maintain strong communication with end users. On-site Arlington, VA, requiring security clearance readiness and relevant certifications.