Help Desk IT Technician IV - User Support & Imaging

State of Nevada; Carson City (NV); On-site; USD 60,000 - 85,000; Full time

Job summary

The Secretary of State IT Division in Carson City is seeking an IT Technician IV to monitor help desk calls and email requests, ensuring every interaction is recorded and tracked. You will identify resolutions or route to higher-level technicians and support desktop systems, plus assist with agency website updates and Windows imaging of desktops.

The ideal candidate has prior help desk/desktop support experience. Applicants must be authorized to work in the U.S. and sponsorship is not available.

Qualifications

• Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role.
• OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience.

Responsibilities

• Monitor help desk user support calls and email requests and ensure they are recorded and tracked using the help desk application.
• Identify and decide how to resolve problems themselves or through referral to higher level technicians.
• Support desktop systems and peripherals; assist with agency website updates; and Windows imaging of desktop systems.
• Participate in development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT.
• Under limited supervision, perform advanced journey level duties and may serve as a project lead or training IT Technicians at the same level or lower.

Skills

Help desk support

Desktop support

Education

High school diploma or equivalent

Job description

The Secretary of State IT Division in Carson City is seeking an IT Technician IV to monitor help desk calls and email requests, ensuring every interaction is recorded and tracked. You will identify resolutions or route to higher-level technicians and support desktop systems, plus assist with agency website updates and Windows imaging of desktops.

The ideal candidate has prior help desk/desktop support experience. Applicants must be authorized to work in the U.S. and sponsorship is not available.