Help Desk Formatting Assistant: Thesis & Dissertation Support

University of Florida; Gainesville (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Excellent Benefits

On-site campus position

Job summary

University of Florida is seeking an entry-level OPS Help Desk Formatting Assistant on a full-time basis at the Gainesville campus. The role supports UFIT's Thesis and Dissertation formatting service and assists graduate students with formatting requirements.

Responsibilities include scheduling, responding to inquiries via phone/email, and ensuring accurate documentation and guidelines compliance with UF Graduate School standards.

Qualifications

• Must be at least 18 years of age.

Responsibilities

• Customer Service: Facilitate appointments with students to assist with their thesis/dissertation formatting.
• Provide customer support for the UFIT Help Desk.
• Confer with clients by telephone, email, in person, and video conferencing to respond to inquiries about services and formatting questions.
• Keep records of customer interactions and actions taken.
• Thesis & Dissertation formatting skills and attention to formatting guidelines.
• Learn formatting guidelines required by the UF Graduate School.
• Explain formatting guidelines clearly and provide step-by-step instructions to resolve issues.
• Interact with Word Processors and LaTeX Editors to aid students in formatting their thesis/dissertation.
• Troubleshoot MS Word/LaTeX document issues and other client IT concerns.

Education

Associate's degree

High school diploma

Tools

MS Word

LaTeX editor

Job description

University of Florida is seeking an entry-level OPS Help Desk Formatting Assistant on a full-time basis at the Gainesville campus. The role supports UFIT's Thesis and Dissertation formatting service and assists graduate students with formatting requirements.

Responsibilities include scheduling, responding to inquiries via phone/email, and ensuring accurate documentation and guidelines compliance with UF Graduate School standards.