Student Success Program Assistant (OPS Part Time)

University of North Florida; Jacksonville (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

University of North Florida is seeking an Academic Support Specialist to provide essential administrative support to students, faculty, and staff. This role focuses on guiding students to campus resources, coordinating front office duties, and facilitating both daily operations and special projects with a team dedicated to student success.

The position requires professional communication, strong organizational skills, and a willingness to learn new technologies.

Qualifications

• Experience in a fast-paced customer service setting is preferred.
• Strong interpersonal and written/spoken communication skills are required.
• Ability to remain calm in a somewhat stressful environment.
• Excellent organizational abilities and attention to detail.
• Willingness to learn new technology and systems.

Responsibilities

• Provides customer service to incoming customers as the first point of contact.
• Manages front office processes.
• Provides one-on-one assistance in person, via telephone, and e-mail.
• Manages the Office email inboxes and voicemail boxes.
• Directs student inquiries appropriately and efficiently.
• Assists with New Student Orientations preparation and planning.
• Assists with End of Term processes as directed by Advising Leadership.
• Under the direction of the Advising Director, assists with registration functions such as lifting holds and providing overrides.
• Hires, trains, schedules, and manages student workers.
• Will supervise student assistant staff.

Skills

Customer service

Communication skills

Organization skills

Interpersonal skills

Adaptability

Education

Higher education experience preferred

Job description

General Description/Primary Purpose

The primary purpose of the Academic Support Specialist will be to provide administrative support to students, faculty and staff to address individual needs including challenges. This individual will help to support students through referral to appropriate campus resources and through collaboration with other support units to ensure timely and effective assistance.

The primary purpose of the Academic Support Specialist will be to provide administrative support to students, faculty and staff to address individual needs including challenges. This individual will help to support students through referral to appropriate campus resources and through collaboration with other support units to ensure timely and effective assistance.

UNFs

Student Success

team offers a high energy, collegial work culture where team members contribute every day to helping students succeed.

Y
ou will rapidly develop portable, marketable skills, expand connections to other professionals in Higher Education, and enjoy opportunities for mentorship and professional development. Your day-to-day efforts will emphasize self-directed and autonomous work.

Job Function

• Provides customer service to incoming customers as the first point of contact
• Manages front office processes
• Provides one-on-one assistance in person, via telephone, and e-mail
• Manages the Office email inboxes and voicemail boxes
• Directs student inquires appropriately and efficiently
• Assists the Director/Associate and Assistant Director and Advising Staff with organizing and preparing for New Student Orientations
• Assists with End of Term processes as determined by the Advising Leadership team
• Under the direction of the Advising Director, assists with registration functions such as lifting holds, providing registration overrides
• Hires, trains, schedules, and manages student workers
• Will supervise student assistant staff.

Marginal Functions

• Must be able to work on the occasional Saturday to assist/participate in university events.
• During declared campus emergencies, this position may be required to perform specific job‑related duties at a designated off‑campus location or place of residence.

Departmental Requirements

• Experience working in a fast-paced customer service setting preferred
• Always maintains a professional demeanor
• Higher education experience preferred but not required
• Strong interpersonal and communication skills (both spoken and written) required
• Ability to maintain calm in a somewhat stressful environment
• Strong organization skills
• Comfortable learning new technology
• Ability to learn new information through training and provide accurate information in answering inquiries via phone and email
• Must be able to perform processing and work task

Required Qualifications

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a Responsible Employee pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the Universitys Title IX Administrator or any divisional Title IX Coordinator