Help Desk Engineer I

SAIC; Princeton (NJ); On-site; USD 36,000 - 44,000; Full time

Job summary

SAIC is seeking a Help Desk Technician to support a 24x7 data center and users at a customer site in Princeton, NJ. You will help manage the operation of the supercomputer, monitor batch compute jobs, network performance, and facility infrastructure, while communicating clearly with highly technical climate scientists.

The role includes triage of Help Desk requests, script development for operations, routine maintenance, and on-site logistics.

Qualifications

• US Citizenship required.
• Experience with general IT.
• Willingness to work 12-hour shifts including nights, weekends, and OT.

Responsibilities

• Troubleshoot hardware issues and monitor production job performance.
• Respond to Help Desk tickets at Tier I level and provide triage.
• Develop and maintain scripts for operations.
• Escalate HPC issues to system/vendor staff.
• Perform routine system deployments and patching.
• Manage logistics like building checks and visitor processing.

Skills

US Citizenship

Windows/Linux/Mac familiarity

12-hour shift capability

Education

High School Diploma

Job description

SAIC is seeking a Help Desk Technician resource to support a 24x7 data center and its users at a customer site in Princeton, NJ. The candidate will help manage the operation of the supercomputer, associated systems, and support the user's computer systems in a heterogeneous environment. Activities will include the monitoring of batch compute jobs, network performance, and facility infrastructure. The candidate will be working with highly technical climate scientists and must have great communication skills to respond to user requests in a user-friendly and professional manner.

Duties And Responsibilities

• Under the guidance of professional staff, troubleshooting computer hardware problems, analyzing production job performance issues, and proactively monitoring performance of the Laboratories networking environment to identify and coordinate resolution of problems.
• Monitor all health of local and remote systems within the High-Performance Program.
• Answer Help Desk requests at a Tier I Level, providing adequate triage and follow-up.
• Develop and maintain scripts for operation use.
• Escalate HPC issues to system and vendor staff.
• Troubleshoot user issues, responding to Help Desk tickets, keeping users informed of resolution progression.
• System deployments and routine maintenance such as patching, updates.
• Triage and investigate tickets for users as they come in.
• Perform operations level technical tasks i.e. reset passwords, resolve printing/scanning issues, peripheral hardware issues.
• Perform operations logistics such as building checks, package logging, visitor processing, answer phone calls.
• Unpack and relocate computer hardware to include laptops, desktops, servers, monitors and printers.
• Taking on non-interference projects.

Qualifications

• High School Diploma with 3+ years of experience.
• US Citizenship required with the ability to obtain and maintain a Public Trust clearance.
• Experience working directly with general Information Technology.
• Experience working with Windows, Linux, and/or Mac Systems.
• All candidates MUST be able to perform 12-hour shift work including overnight, weekend work, and OT, as scheduled or as necessary. This position will alternate with approximately 12 hour shifts, 3 days during the first week of a period and 4 days the second week of the period for a total of 80 hours per period.
• Candidate must be capable of lifting up to 50lbs unassisted.

Target salary range Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.