Help Desk Engineer I

SAIC; Princeton (NJ); On-site; USD 36,000 - 44,000; Full time

Job summary

Science Applications International Corp. is seeking a Help Desk Technician to support a 24x7 data center in Princeton, NJ. You will assist users, monitor HPC environments, and help manage network and compute resources in a heterogeneous setup.

The role requires US citizenship and the ability to obtain a Public Trust clearance, with shift work including overnights and weekends. Strong communication skills are essential to provide user-friendly support.

Qualifications

• High School Diploma with 3+ years of IT experience.
• US Citizenship with ability to obtain and maintain a Public Trust clearance.
• Experience working with Windows, Linux, and/or Mac systems.
• Ability to perform 12-hour shifts including overnights, weekends, and OT.
• Ability to lift up to 50 pounds.

Responsibilities

• Troubleshoot hardware problems and analyze production job performance.
• Monitor health of local and remote systems in HPC environment.
• Answer Help Desk requests at Tier I with triage and follow-up.
• Develop and maintain scripts for operation use.
• Escalate HPC issues to system and vendor staff.
• Perform system deployments and routine maintenance.

Skills

Windows OS

Linux OS

Mac OS

Education

High School Diploma

Job description

Description

Description

SAIC is seeking a Help Desk Technician resource to support a 24x7 data center and its users at a customer site in Princeton, NJ. The candidate will help manage the operation of the supercomputer, associated systems, and support the user's computer systems in a heterogeneous environment. Activities will include the monitoring of batch compute jobs, network performance, and facility infrastructure. The candidate will be working with highly technical climate scientists and must have great communication skills to respond to user requests in a user-friendly and professional manner.

Duties and Responsibilities:

• Under the guidance of professional staff, troubleshooting computer hardware problems, analyzing production job performance issues, and proactively monitoring performance of the Laboratories networking environment to identify and coordinate resolution of problems.
• Monitor all health of local and remote systems within the High-Performance Program.
• Answer Help Desk requests at a Tier I Level, providing adequate triage and follow-up.
• Develop and maintain scripts for operation use.
• Escalate HPC issues to system and vendor staff.
• Troubleshoot user issues, responding to Help Desk tickets, keeping users informed of resolution progression.
• System deployments and routine maintenance such as patching, updates.
• Triage and investigate tickets for users as they come in.
• Perform operations level technical tasks i.e. reset passwords, resolve printing/scanning issues, peripheral hardware issues.
• Perform operations logistics such as building checks, package logging, visitor processing, answer phone calls.
• Unpack and relocate computer hardware to include laptops, desktops, servers, monitors and printers.
• Taking on non-interference projects.

Qualifications

Qualifications

• High School Diploma with 3+ years of experience.
• US Citizenship required with the ability to obtain and maintain a Public Trust clearance.
• Experience working directly with general Information Technology.
• Experience working with Windows, Linux, and/or Mac Systems.
• All candidates MUST be able to perform 12-hour shift work including overnight, weekend work, and OT, as scheduled or as necessary. This position will alternate with approximately 12 hour shifts, 3 days during the first week of a period and 4 days the second week of the period for a total of 80 hours per period.
• Candidate must be capable of lifting up to 50lbs unassisted.

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.