Help Desk Engineer

IPsoft Inc.; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Care

Disability Insurance

Paid time off

Job summary

IPsoft Inc. is hiring for an IT Support role based in New York. The position involves providing support for end users in Windows environments, resolving issues efficiently, and documenting all incidents accurately.

The ideal candidate must have strong communication and customer service skills, along with a methodical approach to troubleshooting hardware and software issues. The company offers benefits like medical, dental, and vision care, along with paid time off.

Qualifications

• Excellent communication and customer service skills.
• Ability to extract information from end users for troubleshooting.
• Methodical troubleshooting skills for software, hardware, and networking issues.

Responsibilities

• Provide support for end users in various Windows environments.
• Handle and resolve end user issues via telephone and tickets.
• Document all issues and update knowledge base articles.

Skills

Communication skills

Customer service

Troubleshooting skills

Tools

Windows XP

Windows 7

Windows 8

Active Directory

SAP

VMWare

Job description

Job Description

Responsibilities:

• Provide support for end users in Windows XP, Windows 7 & Windows 8 in domain environments.
• Handle and resolve end user issues via telephone, incoming tickets and onsite support within SLA.
• Responsibilities include break/fix, new build outs and escalation of level 2 calls, Active Directory administration, BES administration, SAP support, VMWare support, mobile phone/tablet support, proprietary software support.
• Support VPN connectivity and utilize remote tools to facilitate efficient resolution of issues.
• Modify and troubleshoot group policy, SMTP, login scripts and NDR based troubleshooting.
• Properly document all issues in tickets and update knowledge base articles for other engineers.

Qualifications

Qualifications:

• Candidates must have excellent communication, customer service skills and the ability to extract information from end users to resolve network, server and computer related hardware/software issues. Candidate must be able to ask questions to determine the scope of what they are troubleshooting.
• Candidates must demonstrate knowledge and methodical trouble shooting skills for software, hardware and networking issues.
• Test and report errors in company internal systems and tracking tools.

Additional Information

• Medical Insurance, Dental Insurance and Vision Care
• Short Term and Long Term Disability Insurance
• Paid time off