Help Desk Technician

ATC; Harrisburg (Dauphin County); On-site; USD 65,000 - 90,000; Full time

Job summary

ATC is seeking an IT Technical Services Support professional in the Harrisburg area to help manage client endpoints—laptops, tablets, and mobile devices—and to troubleshoot hardware and software issues. You will develop PowerShell scripts for reporting and automation.

You will use SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain endpoint security.

Qualifications

• Expert level in clear, well-formatted technical documentation for end-users and support teams.
• Expert level Windows OS support in an enterprise environment.
• Expert level SCCM and MDM to manage Windows, iOS, and Android devices.
• Highly proficient in Active Directory, Groups/Users, and Group Policy Management.
• Highly proficient in installing and configuring apps on mobile devices in an enterprise environment.
• Highly proficient in supporting Microsoft Teams issues and conference room setup.

Responsibilities

• Create PowerShell scripts for reporting and automation.
• Troubleshoot desktop, laptop, and mobile device issues – hardware and software.
• Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security of end-point devices.

Skills

Endpoint support

PowerShell scripting

Windows OS support

Active Directory

Group Policy Management

Teams support

Tools

SCCM

Intune

AD

MDM

Job description

• You will be a team member of the Technical Services Support Team.
• This position will be primarily responsible for client endpoint support for laptops, tablets, mobile phones to include troubleshooting and maintenance of the following:
• Create PowerShell scripts for reporting and automation.
• Troubleshoot desktop/laptop/mobile device issues – hardware and software.
• Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security of end-point devices.

Qualifications/Requirements

Expert Level - composing clear well formatted technical documentation for end-users and technical support teams.

Expert Level - providing Microsoft Windows OS support in an enterprise environment.

Expert Level - SCCM and MDM to manage Windows, iOS, and Android end user devices.

Highly Proficient - Active Directory, Groups/Users/Group Policy Management.

Highly Proficient - installing, configuring, supporting apps on mobile phones in an enterprise environment.

Highly Proficient - supporting Microsoft Teams issues, conference room setup and support.

Highly Proficient - supporting mobile users, laptops/tablets/smart phones.

Desired Characteristics

• Change oriented – actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways.
• Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support.
• Strong analytical skills – strong problem-solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.