Help Desk

GlobalXperts; San Diego (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

GlobalXperts is looking for a Level 1 & 2 Helpdesk Support Technician in San Diego, CA. In this role, you will support over 600 users primarily via phone, handling common issues like password resets and email inquiries. The ideal candidate has 1-3 years of experience in technical support, specifically with Windows 7 and Microsoft Office 2010. Excellent communication and interpersonal skills are essential for team collaboration.

The position requires managing 15-20 calls a day and may involve creating training materials as needed. Positive attitude and willingness to ask for help are important traits.

Qualifications

• 1-3 years’ experience in Level 1 and 2 support.
• Experience supporting Windows 7 and Microsoft Office 2010.
• Strong troubleshooting skills.

Responsibilities

• Manage 15-20 calls per day.
• Handle password resets and email setup questions.
• Assist with VPN issues as needed.

Skills

Windows OS

MS Office applications

MS Outlook/Exchange

Internet Explorer troubleshooting

Interpersonal skills

Communication skills

Teamwork

Positive attitude

Job description

Job Description

Level 1 & 2 Helpdesk Support Technician

80-90% over the phone and around 10-20% desk side support

Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK

Position is for someone with 1-3 years’ experience (preferably not someone with more than 4-5) within Level 1 and 2 support area - supporting Windows 7 and Microsoft Office 2010

Daily Basis Responsibilities

• Work within process/structure
• Work within team to manage 15-20 calls per days along with managing the INBOX with other team members
• Most issues are "password resets / Email Questions like "how do I set up an archive" or "how do I deal with size constraints for my inbox"
• Dealing with Viruses
• VPN issues (they use Cisco VPN, but do not need experience with that)
• May help with creating training manual at some point
• Creating tickets as issues arise and elevating if necessary
• Understand and not be afraid to ask for help when necessary

Qualifications

• KnowledgeinWindowsOS,,MSOfficeapplication,andMSOutlook/Exchange,extensivetroubleshootinginInternetExplorer
• Stronginterpersonalandcommunicationskills
• Teamplayer
• Positiveattitude

Additional Information

All your information will be kept confidential according to EEO guidelines.