Help Desk Technician

Jobtailor; Woburn (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

Jobtailor is seeking an IT Support Specialist in Massachusetts to assist customers with technical issues, including Windows domains, AD, networking, and Office. You will provide remote support and handle inbound calls and tickets.

The role emphasizes timely updates, accurate time logging, and strong customer service. A minimum Associate’s degree with 5+ years of experience is preferred.

Qualifications

• Associate’s degree or equivalent required.
• 5+ years of industry experience preferred.
• Certifications such as CompTIA A+/Network+ are a plus.

Responsibilities

• Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers.
• Troubleshoot issues relating to Windows domains and workgroups, Windows networking, Active Directory, Firewall Configuration, onsite and hosted Exchange environments, hardware diagnostics, and Microsoft Office Suite.
• Perform support remotely using remote monitoring and management tools.
• Log time entries and notes for support and maintenance performed.
• Provide customers with timely written and oral updates regarding their support cases.

Skills

Customer service

Technical troubleshooting

Remote support

Time management

Education

Associate’s degree

Tools

Windows Server

Active Directory

Office 365

RMM tools

Firewall configuration

Job description

Responsibilities

• Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers.
• Troubleshoot issues relating to Windows domains and workgroups, Windows networking, Active Directory, Firewall Configuration, onsite and hosted Exchange environments, hardware diagnostics, and Microsoft Office Suite.
• Perform support remotely using remote monitoring and management tools.
• Log time entries and notes for support and maintenance performed.
• Provide customers with timely written and oral updates regarding their support cases.

Requirements

• Associate’s Degree and 3-5 years of industry experience.
• 5+ years of industry experience preferred.
• CompTIA A+, Network+, Security+, MCDST, MCSA preferred.
• Valid Driver’s License