Help Desk Coordinator

STI; Trenton (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology solutions provider is seeking a Helpdesk Coordinator based in Trenton, NJ. The ideal candidate will support various Microsoft applications and provide first response help desk support to users. The position requires knowledge of Microsoft Windows 10, Active Directory, and Office 365. Strong communication skills are essential to explain technical details effectively. This role is critical in maintaining IT operations and ensuring support policies and procedures are followed.

Qualifications

• Experience supporting and troubleshooting Microsoft applications.
• Ability to work in a fast-paced, deadline-driven environment.
• Excellent communication skills to explain technical details.

Responsibilities

• Maintain knowledge of the operating environment and available tools.
• Log all incoming problems and requests accurately.
• Provide first response help desk support to users.
• Assist with site support and project-specific assignments.
• Provide follow-up status to end-users as per support policies.

Skills

Microsoft Windows 10

Knowledge of Microsoft Windows Server

Active Directory

Office 365

Microsoft Excel

Microsoft Word

Microsoft Visio

Clear communication skills

Job description

Overview

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications And Skills Desired

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.