Helpdesk Coordinator - Trenton, NJ

STI; Trenton (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

A company providing IT support is seeking a Helpdesk Coordinator in Trenton, NJ. The role involves providing first response help desk support, troubleshooting Microsoft applications, and maintaining IT operational knowledge. Ideal candidates will have strong communication skills and experience with Microsoft Windows 10, Excel, Word, and Visio. The position requires working in a fast-paced environment and adhering to established IT policies. This is a 3+ months contract position.

Qualifications

• Must have good clear communication skills.
• Experience using Microsoft Excel, Word, and Visio.
• Knowledge of Microsoft Windows Server and Active Directory.

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment.
• Provide first response help desk support to all customers and users.
• Log all incoming problems and requests and actions taken to resolve them.

Skills

Microsoft Windows 10

Clear communication skills

Microsoft Excel

Microsoft Word

Visio

Tools

Microsoft Windows Server

Active Directory

Office 365

Job description

Helpdesk Coordinator

Trenton, NJ – 3+ Months

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.