SCCO Help Desk Analyst(Only w2)

Astir IT Solutions, Inc.; Trenton (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Astir IT Solutions, Inc. is seeking a Helpdesk Coordinator based in Trenton, New Jersey. The ideal candidate will possess a minimum of 5 years of experience in IT support, with proficiency in Microsoft applications. This role requires excellent communication skills and the ability to work in a fast-paced environment.

Responsibilities include providing first-response help desk support, maintaining operational knowledge of various applications, and ensuring thorough documentation of resolved issues.

Qualifications

• Minimum 5+ years of experience in a relevant IT support role.
• Excellent communication skills to interact with end users.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Maintain knowledge of operating environment and applications.
• Log incoming problems and requests, resolving them efficiently.
• Provide first response help desk support to all clients.
• Assist with site support and specific project assignments.
• Ensure proper documentation of closed problems.

Skills

Knowledge of Microsoft Windows Server

Active Directory

Office 365

Microsoft Excel

Microsoft Word

Microsoft Visio

Clear communication skills

Job description

Minimum 5+ Years of Experience required.

SUMMARY

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired

• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.