Help Desk Assistant - IT Support (Phone Focus)

Bretz RV & Marine; Missoula (MT); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan with employer/匹

On-site employee daycare

Holiday pay and vacation time

Employee discounts

Employee borrow program

Profit sharing

Job summary

Bretz RV & Marine in Missoula, MT is seeking a Help Desk Assistant to answer phones, log IT support requests, and assist with onboarding and account management. The role emphasizes customer service skills and clear communication within a family-oriented dealership.

Previous IT experience is optional, and compensation ranges from $14 to $17 per hour depending on experience. Benefits include medical, 401(k), and on-site daycare, with a Monday through Friday schedule and occasional overtime.

Qualifications

• High school diploma or GED required.
• Phone skills are a must.
• Time management skills - able to manage a list of requests varying in priority.
• Experience with Microsoft Office.
• Experience with Microsoft Excel.
• Top-notch communication skills, both written and oral.
• Attention to detail.
• Accountability and flexibility with duties as the need arises.
• A calm, methodical working style, and the ability to stay on task under pressure.

Responsibilities

• Answering phones enthusiastically and logging help requests for the IT department.
• Responsible for ensuring that requests for the IT department are appropriately received and recorded in the Help Desk database
• Practice patience and compassion when interacting with the company’s internal teams.
• Effectively communicating with the IT team to pass on important information about whatever help is being requested.
• Coordinating with other departments regarding IT technical issues to ensure that the problem at hand is fixed promptly and efficiently.
• Various support tasks such as basic supply purchasing, login assistance, and other duties as assigned
• Assist with Onboarding/Offboarding, account creation/removal, and FAQ maintenance.

Skills

Phone skills

Customer service

Time management

Communication skills

Attention to detail

Accountability

Calm, methodical

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Excel

Job description

Bretz RV & Marine in Missoula, MT is seeking a Help Desk Assistant to answer phones, log IT support requests, and assist with onboarding and account management. The role emphasizes customer service skills and clear communication within a family-oriented dealership.

Previous IT experience is optional, and compensation ranges from $14 to $17 per hour depending on experience. Benefits include medical, 401(k), and on-site daycare, with a Monday through Friday schedule and occasional overtime.