IT Assistant

Bretz RV & Marine; Missoula (MT); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Medical benefits package

401(k) retirement plan

On-site employee daycare

Employee borrow program

Job summary

Bretz RV & Marine in Missoula, Montana is looking for a Help Desk Assistant to provide phone support for IT requests. This role focuses on customer service skills, ensuring requests are logged accurately, and communicating effectively with various departments.

The ideal candidate will possess a high school diploma or GED, strong phone skills, and a methodical working style under pressure. Excellent benefits including medical, 401(k), and vacation time are offered.

Qualifications

• Must have excellent phone skills and time management capabilities.
• Experience in customer service or retail preferred.
• Ability to handle stress and remain calm under pressure.

Responsibilities

• Answer phones and log help requests for the IT department.
• Ensure requests are received and recorded in the Help Desk database.
• Communicate effectively with the IT team regarding help requests.
• Coordinate with other departments about IT issues.
• Assist with onboarding, offboarding, and FAQ maintenance.

Skills

Customer service skills

Phone skills

Time management

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Excel

Job description

Bretz RV & Marine is a fun, family-oriented RV/Marine dealership where we genuinely care about our employees and customers. We are proud to offer our staff competitive salaries and benefits. We even let our employees borrow RVs to take their families out and enjoy all that our beautiful state has to offer. Bretz is a champion in the industry, and you can be proud to work at the best dealership in the area.

As our team has grown, so have the hiring needs of our IT department. We are looking to add an individual with high-quality phone skills who is passionate about helping people. This role will be responsible for intaking helpdesk requests for the company via phone and email. As long as you can bring in your customer service skills, we’ll be able to provide you with the rest of the training. Candidates with experience in customer service, retail, or reception will find this a great opportunity. Please review the rest of the job description to see if being a Help Desk Assistant might be the right fit for you!

Previous IT experience is optional.

Job Responsibilities

• Answering phones enthusiastically and logging help requests for the IT department. The majority of your job is going to be on the phone.
• Responsible for ensuring that requests for the IT department are appropriately received and recorded in the Help Desk database
• Practice patience and compassion when interacting with the company’s internal teams.
• Effectively communicating with the IT team to pass on important information about whatever help is being requested.
• Coordinating with other departments regarding IT technical issues to ensure that the problem at hand is fixed promptly and efficiently.
• Various support tasks such as basic supply purchasing, login assistance, and other duties as assigned
• Assist with Onboarding/Offboarding, account creation/removal, and FAQ maintenance.

Education and/or Experience

• Those with a high school diploma or general education degree (GED)
• Phone skills are a must
• Time management skills - able to manage a list of requests varying in priority
• Experience with Microsoft Office
• Experience with Microsoft Excel
• Top-notch communication skills, both written and oral
• Attention to detail
• Accountability and flexibility with duties as the need arises
• A calm, methodical working style, and most importantly, the ability to stay on task under pressure.

Compensation

• $14-$17 depending on experience

Schedule

• Monday – Friday
• 8:30 am – 5:30 pm, with flexibility and overtime as needed.
• One Saturday per month

Bretz RV & Marine's Commitment to You

• Excellent earning potential and advancement opportunities
• Medical benefits package with multiple plan options to choose from, including vision and dental
• 401(k) retirement plan with employer match
• On-site employee daycare
• Holiday pay and vacation time
• Employee discounts
• Employee borrow program (take a camper and GO CAMPING)Profit sharing

What you can expect from Bretz

• Opportunity to work in a family-oriented environment where work-life balance matters
• Growth and advancement opportunities
• Team building activities and events throughout the year
• The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible

EEOC Statement

Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.