IT Help Desk Associate — Frontline Phone Support

Bretz RV & Marine; Missoula (MT); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Medical benefits package

401(k) retirement plan

On-site employee daycare

Employee borrow program

Job summary

Bretz RV & Marine in Missoula, Montana is looking for a Help Desk Assistant to provide phone support for IT requests. This role focuses on customer service skills, ensuring requests are logged accurately, and communicating effectively with various departments.

The ideal candidate will possess a high school diploma or GED, strong phone skills, and a methodical working style under pressure. Excellent benefits including medical, 401(k), and vacation time are offered.

Qualifications

• Must have excellent phone skills and time management capabilities.
• Experience in customer service or retail preferred.
• Ability to handle stress and remain calm under pressure.

Responsibilities

• Answer phones and log help requests for the IT department.
• Ensure requests are received and recorded in the Help Desk database.
• Communicate effectively with the IT team regarding help requests.
• Coordinate with other departments about IT issues.
• Assist with onboarding, offboarding, and FAQ maintenance.

Skills

Customer service skills

Phone skills

Time management

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Excel

Job description

Bretz RV & Marine in Missoula, Montana is looking for a Help Desk Assistant to provide phone support for IT requests. This role focuses on customer service skills, ensuring requests are logged accurately, and communicating effectively with various departments.

The ideal candidate will possess a high school diploma or GED, strong phone skills, and a methodical working style under pressure. Excellent benefits including medical, 401(k), and vacation time are offered.