Help Desk Assistant - Crayola Experience

Crayola; Easton (Northampton County); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Free Admission to Crayola Experience

Annual Bonus Potential

Company Matched 401k

Comprehensive Healthcare Benefits

Education Assistance Program

Wellness Programs

Discounts on Crayola products

Job summary

Crayola Experience in Easton, PA is seeking a part-time Help Desk Assistant to provide first-level support for guest-facing and operational hardware and software.

You will assist with installation, troubleshooting, device maintenance, and logging issues while delivering friendly service and clear communication to staff and guests.

Qualifications

• Associates degree in Computer/IT related field or certificate from a Computer/IS Technical School or 1 year work experience in a technical support role
• Exposure to technical networks and PC, Printer and Mobile hardware, and hands on hardware troubleshooting experience
• Exposure to technical knowledge of current network protocols, operating systems, and standards, a plus
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Effective interpersonal skills
• Must have a good command of the English language, both written and verbal
• Good written and oral communication skills
• Self-motivated and directed
• Attention to detail
• Strong customer-service orientation

Responsibilities

• Provides first level support for all guest facing and operational hardware/software systems
• Assists with the installation and troubleshooting of hardware and software
• Assists with the setup and installation of new attraction hardware
• Logs calls and issues into tracking system
• Maintains documentation and procedures for installed products
• Maintains and updates attraction software
• Provides first level support for wireless attraction devices including computers, printers, phones and tablets
• Offers hands on support for information systems infrastructure
• Receives and responds to calls/pages/emails regarding device problems on duty

Skills

Interpersonal skills

Written & verbal communication

Self-motivation

Attention to detail

Customer-service orientation

Education

Associate degree in Computer/IT field or certificate

1 year experience in technical support

Job description

Crayola Experience - Help Desk Assistant, Part-Time, Easton, PA

GENERAL SUMMARY:

Provides first level support for all guest facing and operational hardware/software systems.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Assists with the installation and troubleshooting of hardware and software.
• Assists with the setup and installation of new attraction hardware.
• Logs calls and issues into tracking system
• Assists with the maintenance of documentation and procedures for installed products.
• Assists with the maintenance and modifications of attraction software.
• Provides first level support for all wireless attraction devices including computers (laptops), printers, phones and tablets.
• Provides hands on support for information systems infrastructure.
• Receives and responds to incoming calls, pages, and/or e-mails while on duty regarding device problems.

JOB SPECIFICATIONS:

• Associates degree in Computer/IT related filed or certificate from a Computer/IS Technical School or 1 year work experience in a technical support role
• Exposure to technical networks and PC, Printer and Mobile hardware, and hands on hardware troubleshooting experience.
• Exposure to technical knowledge of current network protocols, operating systems, and standards, a plus.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Effective interpersonal skills
• Must have a good command of the English language, both written and verbal.
• Good written and oral communication skills.
• Self-motivated and directed.
• Attention to detail
• Strong customer-service orientation

PHYSICAL CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk; talk; hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WHY CRAYOLA?

• Kid Inspired Culture
• Free Admission to Crayola Experience for Employees
• Community Volunteerism Opportunities
• Annual Bonus Potential for all Full-Time Employees
• Company Matched 401k & Employee Value Sharing Plan
• Comprehensive Healthcare Benefits for Eligible Employees
• Education Assistance Program
• Wellness Programs
• Employee Resource Groups
• Generous Product Discounts Onsite & Online
• Company Sponsored Employee Events
• Discounts on a wide variety of products and services - automotive, electronics, fitness, travel and entertainment

Green is our favorite color!Crayola cares about the environment and responsibly makes the products you love. Learn more about Crayola's creative solutions for greener tomorrows: https://www.crayola.com/about-us/sustainability.aspx

We offer competitive salary, outstanding benefits and the potential for advancement through the use of creative abilities. No phone calls please.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.