Help Desk Assistant - Crayola Experience

Crayola Experience; Easton (Northampton County); On-site; USD 21,000 - 28,000; Part time

Job summary

Crayola Experience in Easton, PA is seeking a part-time Help Desk Assistant to provide first level support for guest-facing and operational hardware/software systems.

The ideal candidate has an associate degree or IT certificate and 1 year of technical support experience, with strong English communication. Duties include logging calls, assisting with hardware setup, and maintaining documentation, with no phone calls required.

Qualifications

• Associates degree in Computer/IT related field or certificate from a Computer/IS Technical School
• 1 year work experience in a technical support role
• Exposure to technical networks and PC, Printer and Mobile hardware
• Exposure to current network protocols, operating systems and standards is a plus
• Excellent written and verbal English with strong interpersonal and customer service skills

Responsibilities

• Assist with installation and troubleshooting of hardware and software
• Assist with setup and installation of new attraction hardware
• Log calls and issues into tracking system
• Maintain documentation and procedures for installed products
• Assist with maintenance and modifications of attraction software
• Provide first level support for wireless attraction devices including laptops, printers, phones and tablets
• Respond to calls, pages or emails regarding device problems on duty

Skills

Interpersonal skills

English proficiency

Written and verbal communication

Self-motivated

Customer service orientation

Education

Associate degree in Computer/IT

IT certificate or technical school certificate

1 year technical support experience

Tools

PC hardware

Printer hardware

Mobile devices hardware

Basic networking

Job description

Help Desk Assistant - Crayola Experience

Job Category: Crayola Experience

Requisition Number: HELPD009832

Locations

Showing 1 location

Easton, PA 18042, USA

Description

Crayola Experience – Help Desk Assistant, Part-Time, Easton, PA

GENERAL SUMMARY:

Provides first level support for all guest facing and operational hardware/software systems.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Assists with the installation and troubleshooting of hardware and software.
• Assists with the setup and installation of new attraction hardware.
• Logs calls and issues into tracking system
• Assists with the maintenance of documentation and procedures for installed products.
• Assists with the maintenance and modifications of attraction software.
• Provides first level support for all wireless attraction devices including computers (laptops), printers, phones and tablets.
• Provides hands on support for information systems infrastructure.
• Receives and responds to incoming calls, pages, and/or e-mails while on duty regarding device problems.

JOB SPECIFICATIONS:

• Associates degree in Computer/IT related filed or certificate from a Computer/IS Technical School or 1 year work experience in a technical support role
• Exposure to technical networks and PC, Printer and Mobile hardware, and hands on hardware troubleshooting experience.
• Exposure to technical knowledge of current network protocols, operating systems, and standards, a plus.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Effective interpersonal skills
• Must have a good command of the English language, both written and verbal.
• Good written and oral communication skills.
• Self-motivated and directed.
• Strong customer-service orientation

PHYSICAL CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk; talk; hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WHY CRAYOLA?

• Kid Inspired Culture
• Free Admission to Crayola Experience for Employees
• Community Volunteerism Opportunities
• Annual Bonus Potential for all Full-Time Employees
• Company Matched 401k & Employee Value Sharing Plan
• Comprehensive Healthcare Benefits for Eligible Employees
• Education Assistance Program
• Wellness Programs
• Employee Resource Groups
• Generous Product Discounts Onsite & Online
• Company Sponsored Employee Events
• Discounts on a wide variety of products and services – automotive, electronics, fitness, travel and entertainment

Green is our favorite color! Crayola cares about the environment and responsibly makes the products you love. Learn more about Crayola’s creative solutions for greener tomorrows: https://www.crayola.com/about-us/sustainability.aspx

We offer competitive salary, outstanding benefits and the potential for advancement through the use of creative abilities. No phone calls please.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.