Sr. Manager, Global IS Infrastructure & Operations

Crayola; Easton (Northampton County); On-site; USD 140,000 - 190,000; Full time

Job summary

Crayola is seeking a Sr. Manager, Global IS Infrastructure & Operations in Easton, PA to provide vision, leadership and support for all shared global IS infrastructure services.

The role ensures stability, integrity and efficient operation of information systems supporting core functions, including hardware, software, networks, and data centers. The candidate will define architecture standards, manage deployment and upgrade cycles, lead disaster recovery planning, and collaborate with IS

Qualifications

• 4 yr. BS Degree in Computer Science, Info Systems, or related field with 6 + yrs. of job related Experience and job related Certifications
• 2 yr. AA Degree in Computer Science, Info Systems, with 9 + yrs. or job related experience and required job related Certifications
• High School graduate with 12 + yrs. job related Experience with job related Certifications

Responsibilities

• Create, maintain, communicate and enforce global architectural, technology and telephony standards.
• Responsible for the creation and maintenance of all shared infrastructure related policies and procedures.
• Responsible for implementation, management and production support for shared enterprise technology systems globally: Networking, Security, Firewalls and intrusion protection, Remote access services, File/print and network servers, Storage area networks, Data centers, data center management, data backup management, PC, handhelds, telephony standards.
• Responsible for global IT disaster recovery strategy, planning, and testing.
• Define patching tool requirements and automate deployments; coordinate OS/software deployments following agreed practice.
• Provide on-call support; respond to service alerts and coordinate with support staff.

Skills

Leadership

Communication

Problem solving

Project management

Strategic thinking

Education

B.S. in Computer Science / Information Systems

A.A. in Computer Science

High School diploma with 12+ yrs experience

Job description

Crayola has inspired children to express their creativity since 1903. Crayolians take pride in fulfilling our mission of helping parents and educators raise creatively alive children around the world. Join our team and be part of an iconic brand that develops quality art products and experiences that are loved by families and preferred by teachers. Our company culture is mission focused, and encourages fun, collaboration, transparency, and helping others. Crayola believes our workforce benefits from a broad spectrum of diverse ideas and perspectives which enables us to understand our consumers better.

Sr. Manager, Global IS Infrastructure & Operations, Easton, PA

GENERAL SUMMARY:

The Sr Manager, IS Infrastructure & Operations role is to provide vision, leadership, direction and support for all shared global IS infrastructure services. Ensure the stability, integrity, and efficient operation of the global information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all related infrastructure. Primary responsibilities are to create, maintain, and enforce enterprise architecture standards, infrastructure standards, security standards, infrastructure related policies and procedures, and to provide operational support for all shared global infrastructure services. Manages the deployment, maintenance, support, and upgrade of hardware, software, network, telecom, servers, operating systems, and other infrastructure as necessary. They will have proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of infrastructure & operations investments.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Create, maintain, communicate and enforce global architectural, technology and telephony standards, including:
  • Networking
  • Security
  • Firewalls and intrusion protection
  • Remote access services
  • File/print and network servers
  • Storage area networks
  • Data centers, data center management, data backup management
  • PC, handhelds, telephony standards
• Responsible for the creation and maintenance of all shared infrastructure related policies and procedures.
• Responsible for implementation, management and production support (and staff) for shared enterprise technology systems globally:
  • Networking
  • Security
  • Firewalls and intrusion protection
  • Remote access services
  • File/print and network servers
  • Storage area networks
  • Data centers, data center management, data backup management
  • PC, handhelds, telephony standards
• Responsible for global IT disaster recovery strategy, planning, and testing.
• Work with IT teams, decision makers, and stakeholders to define patching tool requirements and use, work with relevant teams to initiate automated patching cycles, operating system and software deployments following agreed practice or standards.
• Act quickly and independently on the scenarios below, ensuring communication is always maintained:
  • Issues affecting reliability of servers and critical systems.
  • Systems outages affecting business users.
  • Performance degradation of datacenter systems / application servers.
• Escalate issues which are deemed sensitive or political and refer to senior management for guidance when necessary.
• Work with IS Leadership team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Analyze, select and install new OS software releases and OS patches, and coordinate installs/testing/updates with appropriate IS management.
• Analyze OS and server functional specifications and requirements and recommend systems modifications or acquisitions.
• Responsible for building and executing technology refresh activities regarding outdated and discontinued hardware.
• Produce technical documentation to supplement vendor supplied material.
• Participate as a project leader or technical team member for projects and/or upgrades; provide recommendations and suggestions as required for the successful implementation of new systems.
• Provide on-call support; respond to service alerts in a timely manner; work with other team members and site support staff in resolving issues; elevate system problems to management as necessary.
• Maintain software licensing documentation and library.
• Provide assistance and backup support for other technical staff members, when necessary.
• Ensure all application related activities comply with the Hallmark and Crayola IS Policies, Procedures, Standards, and Best Practices.
• Manages the evaluation of vendor products for hardware and software and recommends purchases and acquisitions consistent with the company's objectives.
• Manages and coordinates departmental resources to assure effective implementation and support of approved services and projects.
• Establishes processes to identify, track, elevate, resolve and report customer production problems.
• Analyzes the technical performance and reliability of products, systems, and services against industry standards to ensure customer satisfaction. Responsible for developing and implementing technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults.

In accordance with the NIST CSF and Hallmark Standards, ensure adherence to policies and processes to remain in compliance for maintenance, security continuous monitoring and recovery areas including Asset Management, Change Management, Incident Management, Problem Management, Vulnerability & Patch Management, Data Security, Disaster Recovery and Business Continuity.

JOB SPECIFICATIONS

• Experience / Education
  • 4 yr. BS Degree in Computer Science, Info Systems, or related field with 6 + yrs. of job related Experience and job related Certifications
  • or
  • 2 yr. AA Degree in Computer Science, Info Systems, with 9 + yrs. or job related experience and required job related Certifications
  • or
  • High School graduate with 12 + yrs. job related Experience with job related Certifications
• 5 - 10 years' experience managing a technical team.
• Familiar with a variety of the IS field's best practices, concepts, and procedures.
• Problem analysis and problem resolution skills.
• Excellent interpersonal and communication skills (oral, verbal, and presentation).
• Knowledge of infrastructure systems and their application to manufacturing environment.
• Ability to respond to issues on a 24-7 basis.
• Some travel required.

PHYSICAL CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.