Help Desk Analyst: Windows & Microsoft 365 Support

Wood Rodgers, Inc.; Roseville (CA); On-site; USD 27,000 - 34,000; Full time

Job summary

Wood Rodgers, a leading engineering consulting firm, is seeking a Help Desk Analyst in Roseville, CA to provide Tier 1 technical support across the organization. You will be the first point of contact for hardware, software, Microsoft 365, connectivity, and end-user issues in a primarily Windows environment.

The role is hourly, non-exempt and requires strong customer service and problem-solving abilities, with travel between office locations as needed.

Qualifications

• 3+ years of help desk, desktop support, or related IT experience.
• Knowledge of Windows, Microsoft 365, computer hardware, software applications, and end-user support.
• Strong troubleshooting, problem-solving, communication, and customer service skills.
• Ability to learn new technologies, manage multiple priorities, and work independently and collaboratively.
• Experience with ticketing systems, Active Directory, networking concepts, workstation deployment, and remote support tools preferred.
• Technical certifications, an IT-related degree, and experience supporting specialized business applications are a plus.
• Valid driver's license and ability to travel between office locations as needed.

Responsibilities

• Troubleshoot, resolve, and document support requests through phone, Microsoft Teams, remote-support tools, and the ticketing system.
• Install software, configure workstations, perform hardware troubleshooting, and support user access issues.
• Escalate complex issues as needed and maintain accurate documentation of troubleshooting efforts and resolutions.
• Assist with equipment inventory, asset tracking, and technology lifecycle management.
• Deliver responsive customer service to employees at all levels.
• Contribute to knowledge sharing, process improvement, and support documentation.
• Travel to other office locations as needed for onsite support.

Skills

Windows OS

Microsoft 365

End-user support

Ticketing systems

Active Directory

Remote support tools

Customer service

Networking basics

Tools

Microsoft Teams

Remote support tools

Job description

Wood Rodgers, a leading engineering consulting firm, is seeking a Help Desk Analyst in Roseville, CA to provide Tier 1 technical support across the organization. You will be the first point of contact for hardware, software, Microsoft 365, connectivity, and end-user issues in a primarily Windows environment.

The role is hourly, non-exempt and requires strong customer service and problem-solving abilities, with travel between office locations as needed.