Help Desk Coordinator

STI; Trenton (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

STI is seeking a Helpdesk Coordinator in New Jersey to support and troubleshoot Microsoft applications, communicating clearly with end users and prioritizing tasks in a fast-paced environment. You will adhere to Help Desk policies and ensure accurate documentation of issues and resolutions.

The role requires knowledge of Windows 10, Windows Server/AD, Office 365, and basic office software. You will log requests, provide first-line support, and assist with site-related tasks and projects.

Qualifications

• Experience troubleshooting Microsoft applications.
• Excellent communication skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Knowledge of Windows Server/AD/Office 365 is required.

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

Skills

Windows 10

Windows Server

Active Directory

Office 365

Excel

Word

Visio

Clear communication

Tools

AOC mainframe systems

Job description

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications And Skills Desired

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.