Help Desk Analyst: IT Support for Classified & Unclassified

Agile Defense; Quantico (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Agile Defense is seeking a Help Desk Analyst in Quantico, VA, to provide exceptional support for internal and external customers across classified and unclassified IT systems. Responsibilities include managing service requests, troubleshooting technical issues, and ensuring service quality.

Candidates should have at least 2 years of technical support experience and required certifications such as IAM I. This role involves collaboration with the IT team and direct interaction with users, ensuring timely resolution of requests.

Qualifications

• Minimum of 2 years of experience in a help desk or technical support role.
• Demonstrated ability to provide assistance and troubleshoot support.

Responsibilities

• Provide service desk support for unclassified and classified services.
• Monitor and respond to support requests via multiple channels.
• Collaborate with IT team to escalate complex issues.
• Verify ticket resolution with customers before closure.

Skills

Analytical and problem-solving abilities

Verbal communication skills

Windows operating systems experience

Microsoft Office Suite proficiency

Remedy Ticketing System experience

Education

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE)

ITILv4 (desired)

Job description

Agile Defense is seeking a Help Desk Analyst in Quantico, VA, to provide exceptional support for internal and external customers across classified and unclassified IT systems. Responsibilities include managing service requests, troubleshooting technical issues, and ensuring service quality.

Candidates should have at least 2 years of technical support experience and required certifications such as IAM I. This role involves collaboration with the IT team and direct interaction with users, ensuring timely resolution of requests.