Top Secret: Help Desk Analyst (Tier 1) – Onsite Quantico

General Dynamics Information Technology; Quantico (VA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Health benefits

Job summary

General Dynamics Information Technology is seeking a Help Desk Analyst Tier 1 to support NCIS at Quantico, onsite. You will handle requests, troubleshoot hardware/software and ensure access to systems and networks is maintained for internal and external customers.

Required are active Top Secret clearance, Security+ CE, 2+ years in IT Help Desk roles, and US citizenship; education is HS diploma with AAS preferred. 40-hour work week with competitive benefits and on-site work in Quantico, VA.

Qualifications

• Active Top Secret clearance required.
• 2+ years IT support experience in a Help Desk environment.
• Experience with Cisco switches and routers.
• Security+ CE certification.
• High School Diploma; AAS preferred.

Responsibilities

• Initiate and resolve service request/incidents.
• Consult with users to resolve technical problems by phone or self-service ticket.
• Diagnose problems using historical data and route to specialists.
• Maintain and update records and tracking databases.
• Provide outstanding customer service across organizational levels.

Skills

Help Desk Support

IT End User Support

IT Help Desk

Education

High School Diploma

AAS Preferred

Tools

Cisco switches & routers

Job description

General Dynamics Information Technology is seeking a Help Desk Analyst Tier 1 to support NCIS at Quantico, onsite. You will handle requests, troubleshoot hardware/software and ensure access to systems and networks is maintained for internal and external customers.

Required are active Top Secret clearance, Security+ CE, 2+ years in IT Help Desk roles, and US citizenship; education is HS diploma with AAS preferred. 40-hour work week with competitive benefits and on-site work in Quantico, VA.