Help Desk Analyst I — Fast IT Support & Troubleshooting

SAFE Federal Credit Union; Alabama; On-site; USD 43,000 - 60,000; Full time

Job summary

SAFE Federal Credit Union is seeking a Help Desk Support I in Alabama to serve as the entry point for IT-related issues. You will troubleshoot problems during your shift, log calls and tickets, and route issues to the appropriate staff for resolution using our help desk software.

The role requires strong communication, a friendly and proactive attitude, and the ability to escalate when necessary while maintaining professional service during normal business hours and on-call shifts.

Qualifications

• Outgoing, enthusiastic and conscientious
• Ability to perform in a fast-paced, technical environment
• Strong communication and teamwork skills

Responsibilities

• Provide first-level IT support during shift and on-call as required
• Log calls and support tickets and route issues to appropriate staff
• Escalate problems to resolve recurring issues and ensure timely resolution
• Assist in keeping daily/weekly/monthly reports and metrics up to date

Skills

Customer service

Troubleshooting

Ticketing

Communication

Job description

SAFE Federal Credit Union is seeking a Help Desk Support I in Alabama to serve as the entry point for IT-related issues. You will troubleshoot problems during your shift, log calls and tickets, and route issues to the appropriate staff for resolution using our help desk software.

The role requires strong communication, a friendly and proactive attitude, and the ability to escalate when necessary while maintaining professional service during normal business hours and on-call shifts.