IT Service Desk Specialist — Fast, First-Contact Support

Canfor; Mobile (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Canfor is seeking a Service Desk Analyst to handle daily IT service requests, supporting development tasks, security, inventory control, and documentation on a 4-month temporary contract in Mobile, Alabama.

You will lead the IT Support queue, resolve issues at first contact, educate users on hardware, software, or equipment, and participate in software/hardware rollouts, asset lifecycle management, and knowledge base improvements, while delivering exceptional customer service across channels.

Qualifications

• IT professional with a degree or diploma in an IT-related field.
• Experience supporting end users and technical incidents preferred.
• Familiarity with service management processes is a plus.

Responsibilities

• Take a leadership role in managing the IT Support queue to ensure timely ticket resolution.
• Resolve technical requests at first contact in a friendly manner and educate users on hardware, software, or equipment.
• Provide exceptional customer service in person, via phone, and email.
• Support IT asset lifecycle management, including ordering, installation, and disposal.
• Develop and maintain knowledge base articles and documentation, recommending improvements.
• Perform user administration tasks such as new user creation and account unlocking.
• Identify and address problematic trends to prevent future issues.
• Participate in department projects, including software and hardware rollouts, network implementation, and user training.

Skills

PC hardware

Software

Basic networking

Mobile devices

Microsoft technology

Education

IT degree or diploma

Tools

Ticketing systems

Job description

Canfor is seeking a Service Desk Analyst to handle daily IT service requests, supporting development tasks, security, inventory control, and documentation on a 4-month temporary contract in Mobile, Alabama.

You will lead the IT Support queue, resolve issues at first contact, educate users on hardware, software, or equipment, and participate in software/hardware rollouts, asset lifecycle management, and knowledge base improvements, while delivering exceptional customer service across channels.