On-Site IT Helpdesk Specialist | Flexible Hours

Fagron Tech; Decatur (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Bonus Program

Health, Vision, and Dental Insurance

Company Paid Life Insurance

Generous Paid Holidays

Paid Volunteer Time

401K retirement savings

Employee Assistance Program

Flexible working arrangements

Job summary

Fagron Tech in Decatur, Alabama is seeking a Helpdesk Agent to provide frontline IT support for computer systems, hardware, and software. You will be the go-to person for resolving queries, running diagnostics, and implementing effective solutions in a lively office environment.

Join our team to deliver excellent customer service, document issues clearly, and contribute to a collaborative workplace focused on growth and innovation.

Qualifications

• Experience providing help desk support in a professional setting.
• Proficient in English with strong verbal and written communication.
• Familiar with help desk software, databases, and remote-control tools.

Responsibilities

• Be the first point of contact and resolve user issues.
• Escalate unresolved queries promptly when needed.
• Track and route problems to appropriate resources.
• Maintain accurate documentation and activity reports.
• Guide users through problem-solving steps with patience.
• Follow up to ensure customer satisfaction and resolution.
• Record tickets accurately and close them promptly.
• Prepare timely reports and maintain knowledge base articles.

Skills

Proven help desk experience

Customer service orientation

Strong communication skills

English proficiency

Problem solving

Time management

Education

Associate degree in IT/CS or equivalent

Tools

Help desk software

Databases

Remote-control tools

Job description

Fagron Tech in Decatur, Alabama is seeking a Helpdesk Agent to provide frontline IT support for computer systems, hardware, and software. You will be the go-to person for resolving queries, running diagnostics, and implementing effective solutions in a lively office environment.

Join our team to deliver excellent customer service, document issues clearly, and contribute to a collaborative workplace focused on growth and innovation.