Help Desk Analyst - Franklin, OH

STI; Franklin (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

STI is seeking an IT professional to independently install, maintain, configure, and upgrade hardware and software across workstation, network, and server domains in Franklin, TN. The role emphasizes problem solving, customer-facing support, and collaboration with cross-functional teams.

Key responsibilities include diagnosing issues in Windows environments, managing file servers, Active Directory, and GPO settings, and mentoring junior staff.

Qualifications

• Strong experience delivering IT support across multiple domains.
• Ability to diagnose, analyze, and resolve customer issues efficiently.
• Willingness to mentor peers and junior staff through guidance and documentation.

Responsibilities

• Independently installs, maintains, configures, and upgrades hardware and software.
• Provides solutions by evaluating standard procedures and adapting as needed.
• Diagnoses and resolves customer issues across hardware and software domains.
• Interfaces with multiple platforms from hardware and software perspectives.
• Responds to questions and concerns verbally and in writing.
• Performs other duties as assigned.
• Travel is required.

Skills

Windows 11 experience

Troubleshooting & support

Mentorship capacity

Communication skills

Tools

Active Directory

GPO settings

File server management

Job description

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.

• Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
• Diagnoses, analyzes, and resolves issues for customers across multiple technological domains.
• Interfaces with other platforms from both hardware and software perspectives.
• Provides informal mentorship opportunities topers and/or lower-level staff through conversation, observation, or technical documentation.
• Responds verbally and in writing to questions and concerns.
• Performs other duties as assigned.
• Strong experience supporting Windows 11
• Experience with file server management, active directory, GPO settings.
• Travel is required