Help Desk Analyst 2 - Franklin County, OH/onsite

STI; Kentucky; On-site; USD 30,000 - 44,000; Full time

Job summary

STI is seeking a Help Desk Analyst 2 to support users onsite in Franklin or Madison County, OH. The role requires 6+ months of contract work with travel as needed and interviews conducted onsite.

You will diagnose and resolve issues across multiple tech domains, install and configure hardware and software, and mentor junior staff while ensuring effective communication with customers and teams.

Qualifications

• 6+ months temporary contract.
• Onsite work in Franklin or Madison County, OH.
• Experience supporting Windows 11.
• Experience with Active Directory and GPOs.

Responsibilities

• Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
• Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
• Diagnoses, analyzes, and resolves issues for customers across multiple technological domains.
• Interfaces with other platforms from both hardware and software perspectives.
• Provides informal mentorship opportunities to peers and/or lower-level staff through conversation, observation, or technical documentation.
• Responds verbally and in writing to questions and concerns.
• Performs other duties as assigned.
• Strong experience supporting Windows 11
• Experience with file server management, active directory, GPO settings.

Skills

Windows 11 experience

Troubleshooting

Tools

Active Directory

Group Policy (GPO)

File server management

Network administration

Server administration

Job description

Help Desk Analyst 2

Candidates will work onsite in Franklin or Madison County, OH. 6+ Months. Interviews will be onsite. Location TBD after candidate screening.

Travel is required.

Job Description

• Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
• Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
• Diagnoses, analyzes, and resolves issues for customers across multiple technological domains.
• Interfaces with other platforms from both hardware and software perspectives.
• Provides informal mentorship opportunities to peers and/or lower-level staff through conversation, observation, or technical documentation.
• Responds verbally and in writing to questions and concerns.
• Performs other duties as assigned.
• Strong experience supporting Windows 11
• Experience with file server management, active directory, GPO settings.