Help Desk Analyst 2 - Madison County, OH/onsite

STI; Kentucky; On-site; USD 42,000 - 54,000; Full time

Job summary

STI is seeking a Help Desk Analyst 2 to work on-site in Franklin, OH or Madison County, OH. The role involves supporting Windows 11, file servers, Active Directory, and group policy settings, with travel required and multiple technical domains to cover.

The candidate will diagnose issues, interface with multiple platforms, and provide mentorship as needed. Responsibilities include installing, configuring, maintaining hardware and software, and delivering solutions per procedures.

Qualifications

• Strong experience supporting Windows 11.
• Experience with file server management, Active Directory, and GPO settings.

Responsibilities

• Installs, maintains, configures, upgrades, and administers hardware and software for workstation support, network/server administration, and security.
• Develops innovative solutions by evaluating and adapting standard procedures.
• Diagnoses, analyzes, and resolves issues for customers across multiple tech domains.
• Interfaces with other platforms from hardware and software perspectives.
• Provides informal mentorship to peers or lower-level staff.
• Responds verbally and in writing to questions and concerns.
• Performs other duties as assigned.

Skills

Windows 11 support

Active Directory

File server management

GPO settings

Troubleshooting

Customer support

Job description

Help Desk Analyst 2

Candidates will work onsite in Franklin or Madison County, OH. 6+ Months. Interviews will be onsite. Location TBD after candidate screening.

Travel is required.

Job Description

• Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
• Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
• Diagnoses, analyzes, and resolves issues for customers across multiple technological domains.
• Interfaces with other platforms from both hardware and software perspectives.
• Provides informal mentorship opportunities to peers and/or lower-level staff through conversation, observation, or technical documentation.
• Responds verbally and in writing to questions and concerns.
• Performs other duties as assigned.
• Strong experience supporting Windows 11
• Experience with file server management, active directory, GPO settings.