Help Desk Analyst : Franklin or Madison

STI; Franklin (OH, KY); On-site; USD 42,000 - 70,000; Full time

Job summary

State of Ohio is seeking a DRC-Help Desk Analyst 2-HDA2 to provide onsite IT support in Franklin, OH. The candidate will install, maintain, and support hardware and software across workstations, servers, and network components.

Responsibilities include diagnosing issues across multiple tech domains, mentoring peers, and ensuring effective responses to user questions while travel may be required.

Qualifications

• 3+ years in IT help desk or similar role.
• Experience with Windows 11.
• Experience with file server management.
• Experience with Active Directory and GPO settings.
• Familiarity with ServiceNow ITSM.

Responsibilities

• Installs, maintains, configures, and administers hardware and software in workstation, network, server, and security domains as directed.
• Develops solutions by evaluating, selecting, adapting, and modifying standard procedures.
• Diagnoses and resolves customer issues across multiple tech domains.
• Interfaces with platforms from both hardware and software perspectives.
• Mentors peers and lower-level staff through conversation and documentation.
• Responds to questions and concerns verbally and in writing.
• Performs other duties as assigned.
• Supports Windows 11 environments extensively.
• Manages file servers, Active Directory, and GPO settings.
• Occasional travel is required.

Skills

Windows 11 proficiency

Active Directory

GPO settings

ServiceNow ITSM

Technical support

Job description

Job Title: DRC-Help Desk Analyst 2-HDA2

Client: State of Ohio

Location: Onsite

Description: AM-Brian Gross
Interviews will be onsite. Location TBD after candidate screening.
Candidates will work onsite in Franklin or Madison County.

Job Description:

• Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
• Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
• Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.
• Interfaces with other platforms from bothhardware and software perspectives.
• Provides informal mentorship opportunities topeers and/or lower-level staff through conversation, observation, or technicaldocumentation.
• Responds verbally and in writing to questionsand concerns.
• Performs other duties as assigned.
• Strong experience supporting Windows 11
• Experience with file server management, activedirectory, GPO settings.
• Travel is required

Required/Desired Skills

• Diagnoses, analyzes, and resolves issues for customers across multiple technological domains Required 3 Years
• Strong experience supporting Windows 11 Required 3 Years
• Experience with file server management, active directory, GPO settings Required 3 Years
• Very extensive knowledge with Windows 11, active directory, GPO settings Required 3 Years
• Demonstrates strong technical proficiency in operating systems (Windows, macOS) Required 3 Years
• Experience with the Service Now IT service management application. Required 3 Years