On-Site IT Help Desk Specialist

American Baler Co.; Baxley, Northern (GA, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Competitive salary based on experience

Job summary

American Baler Co. is seeking an IT Associate to provide frontline help desk support for employees across the organization, handling day-to-day technology issues with a customer-focused approach.

This on-site role at the Baxley location involves logging requests, troubleshooting hardware and software, supporting Microsoft 365 apps, VPN connectivity, and documenting solutions for future reference. Ideal candidates have an associate degree in IT and 1–3 years of experience, with strong

Qualifications

• Customer service orientation required.
• Strong troubleshooting and analytical abilities.
• Ability to explain technical information in clear terms.
• Experience with documenting steps and solutions.

Responsibilities

• Serve as first point of contact for IT support requests.
• Log and track requests in the ticketing system.
• Troubleshoot hardware, software, and network issues.
• Provide remote and on-site assistance to employees.
• Escalate complex issues to senior IT staff while owning the ticket.
• Maintain documentation and user guides.
• Assist with onboarding and equipment deployment.

Skills

Customer service

Troubleshooting

Documentation

Communication

On-site support

Education

Associate degree in IT

Tools

Active Directory

Microsoft Entra ID

Remote-support tools

Job description

American Baler Co. is seeking an IT Associate to provide frontline help desk support for employees across the organization, handling day-to-day technology issues with a customer-focused approach.

This on-site role at the Baxley location involves logging requests, troubleshooting hardware and software, supporting Microsoft 365 apps, VPN connectivity, and documenting solutions for future reference. Ideal candidates have an associate degree in IT and 1–3 years of experience, with strong