Service Support Analyst

Garden Life Dev; Goldsboro (NC); Ibrido; USD 25.000 - 34.000; Tempo pieno

Descrizione del lavoro

Garden Life Development LLC seeks a Service Support Analyst for a full-time temporary W-2 assignment in North Carolina. The role offers a pay of $18.00–$25.00 per hour, with on-site, hybrid, or remote options depending on the assignment.

You will resolve issues by phone, chat, and ticketing systems, and document solutions to help users stay productive. You’ll troubleshoot desktops, laptops, printers, mobile devices, and common software; reset passwords; image and deploy equipment; and contribute

Competenze

• Bachelor's degree in a related field or an equivalent combination of education and experience.
• Help desk or desktop support experience; junior roles are a great fit.
• Comfort with Windows, Microsoft 365, and ticketing systems.
• Strong customer-service and communication skills.
• Patience and a calm approach under pressure.
• Degrees and certifications are verified before placement.

Mansioni

• Respond to service desk calls, chats, and tickets.
• Troubleshoot desktops, laptops, printers, mobile devices, and common software.
• Provide hands-on and remote help to business and technical users.
• Reset passwords and handle account and access requests.
• Image, deploy, and track computers and equipment.
• Escalate complex issues with complete, accurate notes.
• Write and update knowledge-base articles.

Conoscenze

Customer service

Communication skills

Calm under pressure

Troubleshooting

Problem solving

Formazione

Bachelor's degree in a related field

Strumenti

Windows 10/11

Microsoft 365

ServiceNow

Intune

Ticketing systems

Descrizione del lavoro

Service Support Analyst | Full-Time Temporary (W-2)

Pay: $18.00 - $25.00 per hour (W-2), based on experience level and assignment
Location: North Carolina; on-site, hybrid, or remote depending on the assignment

Service Support Analysts are the friendly, knowledgeable people users call when technology isn't working. You'll solve problems in person and remotely, and keep clear records so issues get resolved fast. This is a great entry point into an IT career.

Also known as: Help Desk Analyst, Desktop Support Analyst, Service Desk Technician, IT Support Specialist

What you'll do

• Respond to service desk calls, chats, and tickets
  
• Troubleshoot desktops, laptops, printers, mobile devices, and common software
  
• Provide hands-on and remote help to business and technical users
  
• Reset passwords and handle account and access requests
  
• Image, deploy, and track computers and equipment
  
• Escalate complex issues with complete, accurate notes
  
• Write and update knowledge-base articles
  

What you'll need

• Help desk or desktop support experience (Junior roles are a great fit for early-career candidates)
  
• Comfort with Windows, Microsoft 365, and ticketing systems
  
• Strong customer-service and communication skills
  
• Patience and a calm approach under pressure
  
• Bachelor's degree in a related field, or an equivalent combination of education and experience. Degrees and certifications are verified before placement.
  

Nice to have

• CompTIA A+, Network+, or ITIL Foundation
  
• ServiceNow experience

Tools you may use: ServiceNow, Microsoft 365, Windows 10/11, Intune, Remote support tools

• Junior: 1-3 years
  
• Mid-Level: 3-5 years
  
• Senior: 5-7 years
  
• Expert: 7+ years
  

Each assignment has its own required skills, tools, and experience level. We review the specific requirements with you before your resume is shared for any assignment.

Requirements

Must reside in the United States and be legally authorized to work in the U.S.

Background check required; some assignments require additional screening

Education and certifications are verified before placement

What to expect

Full-time temporary assignment, W-2 employment with Garden Life Development

Typically 40 hours per week

On-site, hybrid, or remote, depending on the assignment

Assignment length varies by project and is shared with you before you accept

Health and welfare benefits; details provided with your offer

A personal orientation before your first day, and a GLD contact for support throughout your assignment

Our mission is to empower clients with secure, innovative solutions while growing the skills and expertise of the professionals we place. We bring deep experience in technology and cybersecurity to complex challenges, and we place skilled IT and business professionals on meaningful assignments.

When you join us, you're never on your own. We prepare you for a future of success, with support from before day one through your last day on assignment.

Garden Life Development, LLC is an equal opportunity employer.