Help Desk Analyst 2 [must have Citrix and VDI] - Franklin County, OH

STI; Kentucky; On-site; USD 42,000 - 54,000; Full time

Job summary

STI is seeking a Help Desk Analyst 2 to monitor, maintain, operate, and troubleshoot remote access technologies with a focus on Citrix and VDI. The role requires administering the Citrix environment, on-site work in Franklin or Madison County, OH, and potential travel.

The candidate should bring strong ITIL process knowledge and hands-on experience with Windows 11, Active Directory, and GPOs to support desktop and server infrastructure.

Qualifications

• Must have Citrix and VDI experience.
• Proficiency with ITIL and IT operations frameworks.
• On-site role in Franklin or Madison County, OH; travel may be required.

Responsibilities

• Manage clients or their own company Citrix systems, VDI and related technologies.
• Monitor, check and troubleshoot servers; provide solutions.
• Support and preserve the Virtual Desktop setup, including VDI and related components.
• Assist in organizing and managing business applications.
• Assess and respond to IT Helpdesk ticket increases.
• Improve and adjust the Virtual Desktop system and security.
• Upgrade and keep system applications up to date; document changes thoroughly.
• Strengthen apps, Windows Server, and the core OS.
• Provide technical assistance for servers, desktops, and services.
• Own the documentation for the Virtual Desktop implementation and operation.
• Extensive knowledge of Windows 11, Active Directory, and GPO settings.
• Some familiarity with Chromebooks.

Skills

Citrix

VDI

ITIL

Active Directory

GPO settings

Windows 11

Chromebooks

Job description

Help Desk Analyst 2 [must have Citrix and VDI]
Franklin or Madison County, OH/On-Site
6+ Months
Interviews will be onsite. Location TBD after candidate screening.
Candidates will work onsite in Franklin or Madison County.
Job Description: The primary duty of the professional involves monitoring, maintaining, operating and troubleshooting daily remote access technologies. The professionals must be capable of managing performance and rectify any errors that occur within the Citrix and VDI service. They should verify the applications for deployment via Citrix and VDI. The engineer is responsible for taking care of all the administration tools in the Citrix environment. They should have proficiency in ITIL and other IT operations frameworks. The professionals should be able to provide all the necessary support for Citrix Infrastructure. Apart from these, the additional duties include:

• Manage clients or their own company Citrix systems, VDI and its other technologies.
• Checking and controlling the server and offering solutions to its problems.
• Supporting and preserving the Virtual Desktop setup of the institution, which includes VDI, and others.
• Help in organization and management of the business applications.
• Determining the increased cases received by the IT Helpdesk.
• Improving and adjusting the Virtual Desktop system.
• Design and implement platform security.
• Taking part in upgrading and updating the system’s applications, installing it with up-to-date descriptions.
• Should strengthen the apps, the Windows server, and the principal operating system.
• Providing technical assistance for all the servers, desktops, and services that apply business.
• Taking full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop
• Very extensive knowledge with Windows 11, active directory, GPO settings.
• Have some knowledge with Chromebooks.
• Travel may be required