Data Center Analyst - Mayfield OH

Info-Ways; Mayfield (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology company in Mayfield, Ohio is seeking a Data Center Analyst. This role involves incident management, hardware support, and independently maintaining data center operations. Candidates should be able to lift equipment, work alone during shifts, and provide detailed documentation. Preferred skills include computer hardware part replacement and proficiency with Microsoft Office. The position offers the opportunity to work in a dynamic environment and requires on-call availability.

Qualifications

• Ability to work independently as only tech/analyst on a shift.
• Must be willing to take off-hours on-call and respond appropriately.
• Ability to lift 70 pounds with assistance.

Responsibilities

• Respond to incidents and requests.
• Manage your queue and understand priority of different types of issues.
• Analyze issues and work through to resolution.
• Unpack, install, connect, and configure management of data center equipment.
• Follow Decom procedure to remove equipment from production.
• Maintain documentation and inventory with high levels of detail.

Skills

Computer hardware part replacement

Microsoft Office (Word, Excel, SharePoint)

Microsoft Outlook

SNMP

Note Taking

Multi-tasking

Customer Service

Network cabling (fiber/copper)

Ability to guide others

Problem solving skills

Self-management skills with attention to detail

Ability to prioritize tasks

Effective verbal communication

Effective written communication

Job description

Role: Data Center Analyst at
Location: Mayfield OH
Duration : 6+months

Job Responsibilities

• Respond to incidents and requests
• Properly manage incidents and requests per guidelines, updating frequently and with appropriate detail and resolve in a timely manner
• Analyze issues and work through to resolution
• Manage your queue and understand priority of different types of issues
• Unpack - Install - connect, configure management of data center equipment
• Ability to lift 70 pounds with assistance
• UPS (Uninterruptible Power Supply) installation, configuration, and support
• Learn how to install different types of equipment independently
• Understanding of enterprise IT equipment
• Ability to add, remove, change components in servers and network gear as required
• Configuration of equipment for network monitoring
• Understanding of electrical static protection protocols
• Follow Decom procedure to remove equipment from production
• Maintain documentation
• Document all installations at high levels of detail
• Maintain inventory with high level of detail and precision
• Act Proactively when issues are observed, or deficiencies are realized
• Ability to provide detailed instructions to guide personnel of unknown skill set through any work the team needs but at a remote site
• Learn about all equipment in the environment independently
• Observe and learn the environments in our Data Centers
• Ability to work independently as only tech/analyst on a shift
• Manage projects as assigned
• Must be willing to take off-hours on-call and respond appropriately

Preferred Skills

• Computer hardware part replacement
• Microsoft Office (Word, Excel, SharePoint)
• Microsoft Outlook
• SNMP
• Note Taking
• Multi-tasking
• Customer Service
• Network cabling (fiber/copper)
• Ability to guide others
• Problem solving and self-management skills with attention to detail
• Ability to prioritize tasks and effectively communicate verbally and in writing

Additional Information

All your information will be kept confidential according to EEO guidelines.