Help Desk Analyst

ENGIE; Houston (TX); On-site; USD 34,095 - 48,560; Full time

Job summary

ENGIE is seeking a contract role for technical assistance in Houston, Texas. You will provide support to ENGIE's office users regarding various computing issues. This includes troubleshooting hardware and software, coordinating user needs, and maintaining effective communication.

Applicants should have a Bachelor's degree in a relevant field and at least 3 years of experience in technical support. Knowledge of Windows 10/11, Microsoft Office 365, and networking is essential.

This role does not guarantee future employment with ENGIE.

Qualifications

• 3+ years of experience supporting personal computers and networks.
• Technical degree or certificates in computer hardware and networking fields.
• Knowledge of WAN connectivity issues and desktop configuration processes.

Responsibilities

• Provide technical assistance to ENGIE's computer users.
• Respond to internal customer problems and resolve technical issues.
• Coordinate with users to determine computing needs.

Skills

Service-oriented attitude

Technical support experience

Troubleshooting skills

Networking knowledge

Education

Bachelor’s degree in relevant field or equivalent experience

Tools

Windows 10/11

Microsoft Office 365

VPN

Job description

Contract Position

This position is a contract role. Employment will be held by a third-party company chosen by ENGIE. The role does not guarantee future employment with ENGIE.

Details

• Duration: 6 months
• Compensation: $30.00 per hour
• Location: Chicago, IL

Responsibilities

• Provide technical assistance to ENGIE NA’s computer users regarding computing problems in an office environment (password resets, hardware issues, application/laptop/desktop problems).
• Imaging laptops, migrating users, hardware deployments.
• Work in a cross domain environment and provide multi‑system support.
• Respond to internal customers calling to report problems and resolve technical problems.
• Utilize a customer service attitude and approach to providing assistance and solutions.
• Coordinate with users to determine computing needs and order hardware as appropriate.
• Prioritize requests based on severity and commercial priorities.
• Manage root cause analysis and implement preventive measures to ensure effective problem resolution.
• Assume ownership for critical problems with proactive communication and follow‑through to completion.
• Maintain accurate contact and alert lists for team and customer communications.
• Assist in the development of help desk processes and procedures for the support of help desk functions and team members.

Qualifications

• Bachelor’s degree in business administration, computer science, information systems, or a related field, or equivalent combination of education and experience.
• At least 3 years of experience servicing/supporting personal computers and networks.
• Technical degree or certificates in computer hardware and network fields, or equivalent work experience.
• Knowledge of WAN connectivity issues.
• Specific product experience: Windows 10/11, Oracle, all Microsoft Office 365 products, remote access, VPN, basic networking.
• Knowledge of standard desktop configuration processes and help desk standard processes.
• Experience supporting multi‑tiered applications.
• Previous experience supporting a call center population or providing desk side support is desirable.

Equal Employment Opportunity Statement

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. We do so for the benefit of our employees, customers, products and services, and community. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at [e-mail].

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.