IT Intern

ENGIE North America Inc.; Houston (TX); On-site; USD 33,751 - 46,149; Part time

Job summary

ENGIE North America Inc. is looking for an IT Intern in Houston, Texas, to provide technical assistance to office users. Responsibilities include troubleshooting computing issues, managing requests based on severity, and participating in hardware deployments. The internship runs from September 7 to December 31, 2026.

Applicants must be at least second-year students in business administration, computer science, or information systems, with a strong customer service attitude and technical problem-solving skills.

Qualifications

• Enrolled in good standing as a student.
• Experience with computing problems in an office environment is preferred.

Responsibilities

• Provide technical assistance to users regarding computing problems.
• Respond to internal customers calling to resolve technical issues.
• Coordinate with users to determine computing needs.
• Manage root cause analysis and prevention measures.

Skills

Customer service attitude

Technical problem-solving

Education

Second-year student pursuing an undergraduate or graduate degree in business administration, computer science, or information systems

Job description

What You Can Expect

As our IT Intern, your primary purpose is to provide technical assistance to ENGIE NA's computer users regarding computing problems in an office environment, such as password resets, hardware issues, application/laptop/desktop problems. Additional responsibilities include, but are not limited to, imaging laptops, migrating users, hardware deployments, working in a cross‑domain environment and multi‑system support. The internship work term will be from September 7, 2026, to December 31, 2026, based in our Houston, TX office and reported to the Manager of IT Help Desk.

What You Will Do

• Work independently.
• Respond to internal customers calling to report problems and resolve technical issues.
• Utilize a customer service attitude and approach to providing assistance and solutions.
• Coordinate with users to determine computing needs and order hardware as appropriate.
• Prioritize requests based on severity and commercial priorities.
• Manage root cause analysis and preventive measures to ensure effective problem resolution.
• Assume ownership for critical problems with proactive communication and follow‑through to completion.
• Carry out other duties as assigned.

What You'll Bring

• Must be at least a second‑year student pursuing an undergraduate or graduate degree in business administration, computer science, or information systems.

Additional Details

• Interns must be enrolled in good standing at the commencement of the internship semester.
• This role requires attendance at the office daily.
• Must be willing and able to comply with all ENGIE ethics and safety policies.

Compensation

Hourly Range: $24.50 to $33.50 USD hourly

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

Equal Opportunity & EEO Statement

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at [e-mail]. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

Visa Sponsorship

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

Safety

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.