Help Desk Analyst

ENGIE North America Inc.; Houston (TX); On-site; USD 60,000 - 64,800; Full time

Job summary

ENGIE North America Inc. is seeking a Technical Support position responsible for assisting users with computing problems in an office setting. The role includes providing technical assistance, managing user requests, and supporting hardware and software issues.

The ideal candidate should have a Bachelor's degree in a relevant field and 3+ years of technical support experience. This is a contract role based in Chicago with a competitive hourly wage.

Qualifications

• Bachelor's degree or equivalent experience is required.
• 3+ years of technical support experience is preferred.
• Knowledge of standard desktop configuration and help-desk processes.

Responsibilities

• Provide technical assistance to users regarding computing issues.
• Assist with imaging laptops and hardware deployments.
• Respond to internal customers reporting problems.

Skills

Technical support

Customer service

Windows 10/11

Microsoft Office 365

Networking

Education

Bachelor's degree in business administration, computer science, information systems, or a related field

3+ years of experience servicing/supporting PCs and networks

Tools

VPN

Oracle

Job description

Your employment will be held by a third‑party company of ENGIE's choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.

Duration: 6 months

Compensation: $30.00 per hour

Location: Chicago, IL

What You Can Expect

• Provide technical assistance to ENGIE NA's computer users regarding computing problems in an office environment (e.g., password resets, hardware issues, application/laptop/desktop problems).
• Additional responsibilities include, but are not limited to, imaging laptops, migrating users, hardware deployments, working across domain environment and multi‑system support.
• Respond to internal customers calling to report problems and resolve technical issues.
• Utilize a customer‑service attitude and approach to providing assistance and solutions.
• Coordinate with users to determine computing needs and order hardware as appropriate.
• Prioritise requests based on severity and commercial prioritisation.
• Manage root‑cause analysis and preventive measures to ensure effective problem resolution.
• Assume ownership for critical problems with proactive communication and follow‑through to completion.
• Maintain accurate contact and alert lists for team and customer communications.
• Assist in the development of help‑desk processes and procedures for the support of help‑desk functions and team members.

What You'll Bring

• Bachelor's degree in business administration, computer science, information systems, or a related field, or an equivalent combination of education and experience.
• 3+ years of experience servicing/supporting personal computers and networks.
• Technical degree or certificates in computer hardware and network fields, or equivalent work experience.
• Knowledge of WAN connectivity issues.
• Specific product experience with Windows 10/11, Oracle, all Microsoft Office 365 products, remote access, VPN, and basic networking.
• Knowledge of standard desktop configuration processes and help‑desk standard processes.
• Experience supporting multi‑tiered applications.
• Previous experience supporting a call‑center population and/or providing desk‑side support is desirable.

Equal Opportunity Statement

We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at [e-mail]. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.